Bilingual Teller: Customer Experience & Digital Banking

M&T Bank Corporation; Bloomfield (CT); On-site; USD 26,000 - 40,000; Full time

Job summary

M&T Bank Corporation in Bloomfield, CT is hiring a Customer Service Associate to deliver outstanding branch experiences and handle daily transactions with accuracy. You will assist customers face-to-face, balance cash, log activity, and participate in digital demonstrations to educate clients.

The role emphasizes empathetic service, adherence to policies, bilingual communication when needed, and teamwork to resolve issues quickly while upholding our brand standards.

Qualifications

• High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience.
• Ability to fluently communicate both verbally and in writing with bank customers in both English and the specified second language.
• Proficiency to be determined via an assessment.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to demonstrated exceptional customer service.
• Well-organized.
• Proven time management skills.
• Proven prioritization skills.
• Proficient with internet user-level technology.

Responsibilities

• Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
• Educate our customers through shoulder-to-shoulder digital demonstrations.
• Identify self-service opportunities that meet the customer’s identified needs.
• Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account services issues until resolution.
• Complete and accurately log all customer complaints in the appropriate system.
• Transition identified sales opportunity and provide introduction to appropriate banking partner.
• Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).
• Process customer/account maintenance accurately.
• Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Skills

Customer service

Cash handling

Data entry

Verbal communication

Written communication

Bilingual

Internet user-level

Education

High school diploma

Job description

M&T Bank Corporation in Bloomfield, CT is hiring a Customer Service Associate to deliver outstanding branch experiences and handle daily transactions with accuracy. You will assist customers face-to-face, balance cash, log activity, and participate in digital demonstrations to educate clients.

The role emphasizes empathetic service, adherence to policies, bilingual communication when needed, and teamwork to resolve issues quickly while upholding our brand standards.