Customer Experience Teller: Digital Demos & Transactions

M&T Bank; Wethersfield (CT); On-site; USD 54,443,000 - 82,638,000; Full time

Benefits offered by this job

Employee banking benefits

Job summary

M&T Bank in Wethersfield is seeking a customer service–oriented team member for branch roles focused on delivering a differentiated customer experience. You will assist customers in person, handle routine transactions, and uphold bank policies with accuracy and care.

Responsibilities include lobby management, digital demonstrations, and timely resolution of escalated issues. The role requires attention to detail, strong communication, and a willingness to engage across banking partners.

Qualifications

• High school diploma or GED and at least 6 months of customer service, data entry or cash handling.
• Strong verbal communication skills.
• Strong interpersonal skills.
• Proven ability to deliver exceptional customer service.
• Well-organized with good time management and prioritization.
• Proficient with internet user-level technology.
• Bilingual ability is preferred.

Responsibilities

• Adhere to customer service standards and provide differentiated service.
• Educate customers with digital demonstrations and suggest self-service options.
• Greet customers and resolve immediate needs through lobby management.
• Balance and process transactions accurately per Bank Policy.
• Escalate account service issues to resolution and log complaints.
• Transition sales opportunities to banking partners.
• Perform branch operations like cash ordering, vault, ATM, and wire transfers.
• Process customer/account maintenance accurately.
• Complete AML/KYC/BSA procedures as required.
• Follow compliance and risk controls; support brand and culture.
• Contribute to an environment reflecting M&T Bank brand.
• Assist with other related duties as assigned.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Prioritization

Data entry

Cash handling

Internet proficiency

Bilingual

Education

High school diploma or GED

Job description

M&T Bank in Wethersfield is seeking a customer service–oriented team member for branch roles focused on delivering a differentiated customer experience. You will assist customers in person, handle routine transactions, and uphold bank policies with accuracy and care.

Responsibilities include lobby management, digital demonstrations, and timely resolution of escalated issues. The role requires attention to detail, strong communication, and a willingness to engage across banking partners.