Teller - Digital Engagement & Seamless Transactions

mtb; Fairfield (CT); On-site; USD 29,000 - 44,000; Full time

Job summary

M&T Bank in Fairfield, CT is hiring for a branch customer service role focused on delivering a differentiated experience through digital engagement and robust transaction processing. You will balance and process customer transactions, handle escalations, and assist with AML/KYC duties in a fast-paced branch setting.

The role requires a high school diploma or GED and at least 6 months of customer service experience, with strong communication and organizational skills.

Qualifications

• High school diploma or GED is required.
• Minimum of 6 months customer service experience, including data entry or cash handling.
• Strong verbal communication and interpersonal skills.
• Proven ability to demonstrate exceptional customer service.
• Well-organized with good time management and prioritization.
• Proficient with internet user-level technology.

Responsibilities

• Provide exceptional customer service at the branch.
• Balance and process customer transactions accurately and efficiently.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Engage in lobby management and greet customers, addressing immediate needs.
• Log and resolve customer complaints; escalate as needed to banking partners.
• Complete branch operations such as cash ordering, vault, ATM, and wire transfers.
• Perform AML/KYC related activities in accordance with policy and regulations.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Prioritization

Organization

Digital fluency

Education

High school diploma or GED

Job description

M&T Bank in Fairfield, CT is hiring for a branch customer service role focused on delivering a differentiated experience through digital engagement and robust transaction processing. You will balance and process customer transactions, handle escalations, and assist with AML/KYC duties in a fast-paced branch setting.

The role requires a high school diploma or GED and at least 6 months of customer service experience, with strong communication and organizational skills.