Digital Banking Teller - Customer Experience

M&T Bank; Shelton (CO); On-site; USD 29,000 - 44,000; Full time

Job summary

M&T Bank in Shelton, CT is seeking a branch Teller to deliver exceptional customer service, process transactions accurately, and support daily branch operations in a fast-paced retail environment. You will balance cash, handle account maintenance, comply with AML/KYC procedures, and promote the bank’s products while ensuring a secure and welcoming experience for customers.

This position requires strong communication, reliability, and the ability to stand for extended periods as you help

Qualifications

• High school diploma or GED required.
• Minimum 6 months of customer service experience.
• Experience with data entry and cash handling.
• Proven verbal communication skills.

Responsibilities

• Adhere to customer service standards and provide a differentiated experience by understanding customer needs.
• Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities.
• Engage in lobby management, meet and greet customers, and address immediate needs.

Skills

Customer service

Cash handling

Data entry

Verbal communication

Interpersonal skills

Time management

Prioritization

Digital literacy

Bilingual

Education

High school diploma or GED

Tools

Internet literacy

Job description

M&T Bank in Shelton, CT is seeking a branch Teller to deliver exceptional customer service, process transactions accurately, and support daily branch operations in a fast-paced retail environment. You will balance cash, handle account maintenance, comply with AML/KYC procedures, and promote the bank’s products while ensuring a secure and welcoming experience for customers.

This position requires strong communication, reliability, and the ability to stand for extended periods as you help