Teller: Digital Engagement & Branch Concierge

M&T Bank; York (York County); Vor Ort; USD 25.000 - 36.000; Vollzeit

Zusammenfassung

M&T Bank in York, Pennsylvania, is seeking a Branch Customer Service Associate to deliver exceptional service at the counter and via digital channels, manage lobby traffic, and process a variety of transactions. The role emphasizes accuracy, compliance, and customer-focused problem solving.

You will balance cash, handle routine account maintenance tasks, and support AML/KYC-related activities while coordinating with partners to address customer needs in a retail banking environment.

Qualifikationen

• High school diploma or GED required.
• At least 6 months customer service experience.
• Strong verbal communication skills.
• Excellent interpersonal skills.
• Able to balance data entry and cash handling.
• Proficient with internet-based technology.

Aufgaben

• Adhere to customer service standards and provide a differentiated experience.
• Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities.
• Engage in lobby management, greet customers and address immediate needs.
• Accurately balance and process customer transactions following Bank Policy.
• Take ownership of escalated account service issues and document complaints.
• Transition sales opportunities to the appropriate banking partner.

Kenntnisse

Customer service

Cash handling

Data entry

Verbal communication

Interpersonal skills

Time management

Prioritization

Internet proficiency

Ausbildung

High school diploma or GED

Jobbeschreibung

M&T Bank in York, Pennsylvania, is seeking a Branch Customer Service Associate to deliver exceptional service at the counter and via digital channels, manage lobby traffic, and process a variety of transactions. The role emphasizes accuracy, compliance, and customer-focused problem solving.

You will balance cash, handle routine account maintenance tasks, and support AML/KYC-related activities while coordinating with partners to address customer needs in a retail banking environment.