Customer Experience Banker — Digital & In-Branch

M&T Bank; Altoona (PA); On-site; USD 22,000 - 36,000; Full time

Job summary

M&T Bank in Altoona, PA is seeking a Branch Customer Service Associate to deliver exceptional service in person and through digital engagement. You will assist customers with transactions, educate on self-service options, and support lobby management in a fast-paced branch.

Responsibilities include accurate cash handling, logging complaints, handling escalations, and maintaining AML/BSA/KYC compliance while promoting the bank’s brand and values.

Qualifications

• High school diploma or GED required.
• Minimum 6 months customer service experience.
• Excellent verbal communication and interpersonal skills.
• Ability to perform data entry and cash handling.
• Proficient with internet user-level technology.

Responsibilities

• Provide exceptional branch customer service and resolve routine problems in a timely manner.
• Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities meeting identified needs.
• Balance and process customer transactions accurately following Bank Policy.
• Take ownership of escalated account services issues until resolution and log customer complaints.
• Support branch operations such as cash ordering, vault, ATM, and wire transfer activities.
• Complete Consumer AML/BSA/KYC-related activities and adhere to risk controls.
• Promote M&T Bank brand and environment of belonging.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Prioritization

Internet proficiency

Education

High School Diploma or GED

Job description

M&T Bank in Altoona, PA is seeking a Branch Customer Service Associate to deliver exceptional service in person and through digital engagement. You will assist customers with transactions, educate on self-service options, and support lobby management in a fast-paced branch.

Responsibilities include accurate cash handling, logging complaints, handling escalations, and maintaining AML/BSA/KYC compliance while promoting the bank’s brand and values.