Bank Teller: Elevate Customer Experience & Transactions

M&T Bank; Wyoming (PA); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank in Wyoming, Pennsylvania is seeking a Branch Customer Service Associate to provide exceptional service, handle transactions, and support digital engagement and lobby operations. The role emphasizes empathy, problem solving, and a customer-centric mindset in a fast-paced branch environment.

You will balance cash, handle account maintenance and transactions, log customer inquiries, and collaborate with banking partners to address customer needs while complying with AML/KYC, Bank Policy,

Qualifications

• 6 months customer service experience, including data entry or cash handling.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to demonstrate exceptional customer service.
• Well-organized; strong time management.
• Proficient with internet user-level technology.

Responsibilities

• Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
• Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.
• Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
• Transition identified sales opportunity and provide introduction to appropriate banking partner.
• Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).
• Process customer/account maintenance accurately.
• Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities).
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Skills

Verbal communication

Interpersonal skills

Customer service

Time management

Prioritization

Digital literacy

Education

High school diploma

GED

Job description

M&T Bank in Wyoming, Pennsylvania is seeking a Branch Customer Service Associate to provide exceptional service, handle transactions, and support digital engagement and lobby operations. The role emphasizes empathy, problem solving, and a customer-centric mindset in a fast-paced branch environment.

You will balance cash, handle account maintenance and transactions, log customer inquiries, and collaborate with banking partners to address customer needs while complying with AML/KYC, Bank Policy,