Teller & Customer Service Specialist

Capitol Federal; Shawnee (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

Capitol Federal is seeking a Customer Service Associate to assist customers with teller transactions and account services in Shawnee, Kansas. You will help customers reach personal financial goals while delivering friendly, confidential service in person, over the drive-thru, or by phone.

The role emphasizes accurate cash handling, cross-selling opportunities, and collaboration with branch teams. A high school diploma or equivalent and at least six months of customer service experience are

Qualifications

• High school diploma or equivalent required.
• Minimum six months of customer service experience.
• Cash handling experience preferred.

Responsibilities

• Perform teller transactions and assist customers with various account activities.
• Balance cashbox daily and report any discrepancies to supervisor.
• Assist customers in opening retail and safe deposit boxes.
• Cross-sell bank products and services during customer interactions.
• Answer incoming calls and verify caller identity to determine needs.
• Support other departments/branches with transactions as needed.

Skills

Customer focus

Communication skills

Integrity

Problem solving

Attention to detail

Team collaboration

Ethics

Education

High school diploma or equivalent

Job description

Capitol Federal is seeking a Customer Service Associate to assist customers with teller transactions and account services in Shawnee, Kansas. You will help customers reach personal financial goals while delivering friendly, confidential service in person, over the drive-thru, or by phone.

The role emphasizes accurate cash handling, cross-selling opportunities, and collaboration with branch teams. A high school diploma or equivalent and at least six months of customer service experience are