Banking Customer Service & Teller Associate

Capitol Federal Savings Bank; Santa Fe (NM); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Retirement and savings plans

Flexible Spending Accounts

Paid time off and holidays

Employee Assistance Program

Health, Dental, Life and Disability

Parental Leave

Professional development opportunities

Career Advancement Pathways

Job summary

Capitol Federal Savings Bank is seeking a Customer Service Associate II in Overland Park, KS to assist customers with all types of account transactions and advise on banking products. This full-time position supports in‑branch, drive-thru, and phone inquiries, providing friendly and accurate assistance to ensure a positive customer experience.

Key duties include teller transactions, cash handling, account maintenance, cross-selling services, and collaboration with branch teams to meet customer

Qualifications

• High school diploma or equivalent required.
• A minimum of six months of customer service or related experience, including preparatory experience. Cash handling is preferred.

Responsibilities

• Performs teller transactions as defined by the Bank.
• Balances cashbox daily to ensure accuracy in transactions and notifies supervisor regarding any offages.
• Participates in the rotation of vault duties, including the daily balancing of the vault when it is used.
• Assists customers with opening all types of retail and safe deposit boxes as defined by the Bank and branch management.
• Performs maintenance on existing accounts.
• Use every customer contact as an opportunity to advise and cross-sell customers about additional services or programs that might benefit them.
• Research, troubleshoot and resolve external and internal customer inquiries as needed.
• Answer incoming calls verifying the identity of the caller.
• Determine the needs of the caller and minimize the time and effort to resolve their concerns.
• Assists other departments and branches with transactions as needed; provides support for the department and branch management in fulfilling customer requests.
• Performs branch opening and closing duties as assigned.
• Performs other duties as assigned.
• Participate in proactive team efforts to achieve departmental and company goals.
• Must comply with current applicable laws, regulations and bank policies and procedures.
• Comply with all safety policies, practices and procedures.
• Report all unsafe activities to supervisor and/or Human Resources.

Skills

Customer focus

Communication skills

Integrity and professionalism

Problem solving

Attention to detail

Team collaboration

Unconditional ethics

Education

High school diploma or equivalent

Job description

Capitol Federal Savings Bank is seeking a Customer Service Associate II in Overland Park, KS to assist customers with all types of account transactions and advise on banking products. This full-time position supports in‑branch, drive-thru, and phone inquiries, providing friendly and accurate assistance to ensure a positive customer experience.

Key duties include teller transactions, cash handling, account maintenance, cross-selling services, and collaboration with branch teams to meet customer