Customer Experience Banker

Capitol Federal Savings Bank; Shawnee (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Retirement and savings plans

Flexible Spending Accounts

Paid time off and holidays

Employee Assistance Program

Health, Dental, Life and Disability

Parental Leave

Professional development opportunities

Job summary

Capitol Federal Savings Bank in Shawnee, KS is seeking a Customer Service Associate to handle teller transactions, advise customers on banking products, and provide friendly, professional service across lobby, drive-thru, and phone channels.

The role emphasizes accuracy, customer focus, and opportunities to cross-sell, while complying with bank policies and laws. This full-time position offers a path for growth within a community-focused bank.

Qualifications

• High school diploma or equivalent required.
• Six months of experience including customer service responsibilities.
• Cash handling is preferred.

Responsibilities

• Process teller transactions and balances.
• Advise customers on Capitol Federal products and services.
• Assist customers in the lobby, drive-thru, or by phone.
• Open and maintain accounts; resolve inquiries.
• Cross-sell services to meet customer needs.
• Ensure compliance with bank policies and applicable laws.
• Support branch operations and other departments as needed.

Skills

Customer Focus

Communication Skills

Integrity and Professionalism

Problem Solving

Attention to Detail

Team Collaboration

Unconditional Ethics

Education

High school diploma or equivalent

Job description

Capitol Federal Savings Bank in Shawnee, KS is seeking a Customer Service Associate to handle teller transactions, advise customers on banking products, and provide friendly, professional service across lobby, drive-thru, and phone channels.

The role emphasizes accuracy, customer focus, and opportunities to cross-sell, while complying with bank policies and laws. This full-time position offers a path for growth within a community-focused bank.