Banking Customer Experience Associate

Capitol Federal Financial, Inc.; Olathe (KS); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Retirement plans

Paid time off

Health/dental/life

Parental leave

Professional development

Career advancement

Job summary

Capitol Federal Savings Bank in Olathe, KS is seeking a Customer Service Associate to provide friendly, confidential assistance to customers in lobby, drive-thru, or by phone. This role focuses on accurate financial transactions and outstanding service to ensure a positive customer experience.

You will handle teller duties, assist with account maintenance, and promote bank services while upholding strict confidentiality and professional standards.

Qualifications

• High school diploma or equivalent.
• Minimum of six months of experience in customer service.
• Cash handling is preferred.

Responsibilities

• Process teller transactions and balance cashbox daily.
• Answer inquiries and assist customers in person, by phone or drive-thru.
• Advise customers about additional services and referrals.
• Assist with account maintenance and support other departments as needed.
• Maintain confidentiality and comply with bank policies.

Skills

Customer Focus

Communication Skills

Integrity and Professionalism

Problem Solving

Attention to Detail

Team Collaboration

Unconditional Ethics

Job description

Capitol Federal Savings Bank in Olathe, KS is seeking a Customer Service Associate to provide friendly, confidential assistance to customers in lobby, drive-thru, or by phone. This role focuses on accurate financial transactions and outstanding service to ensure a positive customer experience.

You will handle teller duties, assist with account maintenance, and promote bank services while upholding strict confidentiality and professional standards.