Banking Teller & Financial Solutions Advisor

Capitol Federal; Overland Park (KS); On-site; USD 38,000 - 46,000; Full time

Job summary

Capitol Federal Savings Bank is seeking a Customer Service Associate II in Overland Park, KS. This role handles teller transactions, assists customers with accounts, and cross-sells bank products to help meet financial goals.

The CSA II provides friendly, confidential service in lobby, drive-thru, or by phone, ensuring accuracy and satisfaction while supporting branch operations and policy compliance.

Qualifications

• High school diploma or equivalent is required.
• Six months of customer service or related experience is preferred.
• Cash handling experience is preferred.

Responsibilities

• Performs teller transactions and balances cashbox daily.
• Assists customers with opening all types of retail and safe deposit boxes.
• Advises customers on products and services to support goals.
• Answer calls, verify identity, and resolve inquiries efficiently.
• Supports other departments and branches as needed; participates in opening/closing duties.
• Complies with laws, regulations and bank policies; upholds safety procedures.
• Contributes to team efforts to meet department and company goals.

Skills

Customer Service

Communication

Integrity

Problem Solving

Attention to Detail

Team Collaboration

Education

High School Diploma or Equivalent

Job description

Capitol Federal Savings Bank is seeking a Customer Service Associate II in Overland Park, KS. This role handles teller transactions, assists customers with accounts, and cross-sells bank products to help meet financial goals.

The CSA II provides friendly, confidential service in lobby, drive-thru, or by phone, ensuring accuracy and satisfaction while supporting branch operations and policy compliance.