Banking Customer Service Specialist

Capitol Federal; Olathe (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Retirement plan

Flexible Spending Accounts

Paid time off

Employee Assistance Program

Health coverage

Dental coverage

Life coverage

Disability coverage

Parental Leave

Professional development

Career advancement

Job summary

Capitol Federal Savings Bank in Olathe, KS is seeking a Customer Service Associate to process financial transactions and assist customers in person, via drive-thru, or by phone. You will provide friendly, confidential help and help minimize wait times while upholding bank policies.

The ideal candidate has a high school diploma and at least six months of customer service experience, with cash handling preferred. Opportunities for growth and a comprehensive benefits package are offered.

Qualifications

• High school diploma or equivalent is required.
• Minimum of six months of experience in customer service.
• Cash handling experience is preferred.

Responsibilities

• Process teller transactions accurately.
• Balance cash drawer daily.
• Assist customers with account maintenance.
• Answer calls and verify caller identity.
• Reference additional services to customers.
• Maintain strict confidentiality.
• Support other departments and branches as needed.
• Comply with laws and bank policies.
• Participate in proactive team efforts to achieve goals.

Skills

Customer Focus

Communication Skills

Integrity and Professionalism

Problem Solving

Attention to Detail

Team Collaboration

Unconditional Ethics

Education

High school diploma or equivalent

Job description

Capitol Federal Savings Bank in Olathe, KS is seeking a Customer Service Associate to process financial transactions and assist customers in person, via drive-thru, or by phone. You will provide friendly, confidential help and help minimize wait times while upholding bank policies.

The ideal candidate has a high school diploma and at least six months of customer service experience, with cash handling preferred. Opportunities for growth and a comprehensive benefits package are offered.