Banking Customer Experience Associate

Capitol Federal Savings Bank; Wanamaker (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Health, Dental, Life and Disability

Paid time off and holidays

Employee Assistance Program

Parental Leave

Job summary

Capitol Federal Savings Bank is seeking a Customer Service Associate in Topeka, KS. The role supports customers in lobby, drive-thru, or by phone, providing friendly, confidential, and effective assistance to ensure a positive banking experience and minimize wait time.

You will handle updates to the tracking system, assist with existing accounts, and collaborate across departments to fulfill customer requests while maintaining the highest confidentiality standards.

Qualifications

• High school diploma or equivalent required.
• Minimum of six months of experience, which includes customer service responsibilities.
• Cash handling is preferred.

Responsibilities

• Performs teller transactions as defined by the Bank.
• Balances cashbox daily to ensure accuracy in transactions and notifies supervisor regarding any offages.
• Participates in the rotation of vault duties, including the daily balancing of the vault when it is used.
• Research, troubleshoot and resolve basic external and internal customer inquiries as needed.
• Answer incoming calls verifying the identity of the caller.
• Determine the needs of the caller and minimize the time and effort to resolve their concerns.
• Use every customer contact as an opportunity to advise customers about additional services or programs that might benefit them.
• Updates the Bank’s tracking system related to customer recommendations and referrals as defined by the Bank.
• Assists customers with maintenance on existing accounts as defined by management.
• Assists other departments and branches with transactions as needed; provides support for the department and branch management in fulfilling customer requests.
• Maintains the most stringent standards of customer service confidentiality.
• Perform other duties as assigned.
• Participate in proactive team efforts to achieve departmental and company goals.
• Must comply with current applicable laws, regulations and bank policies and procedures.
• Comply with all safety policies, practices and procedures.
• Report all unsafe activities to supervisor and/or Human Resources.

Skills

Customer service

Cash handling

Communication

Attention to detail

Team collaboration

Integrity and professionalism

Education

High school diploma or equivalent

Job description

Capitol Federal Savings Bank is seeking a Customer Service Associate in Topeka, KS. The role supports customers in lobby, drive-thru, or by phone, providing friendly, confidential, and effective assistance to ensure a positive banking experience and minimize wait time.

You will handle updates to the tracking system, assist with existing accounts, and collaborate across departments to fulfill customer requests while maintaining the highest confidentiality standards.