Bank Customer Service Associate - Growth & Impact

Capitol Federal Savings Bank; Lawrence (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Retirement and savings plans

Flexible Spending Accounts

Paid time off and holidays

Employee Assistance Program

Health, Dental, Life and Disability

Job summary

Capitol Federal Savings Bank is seeking a Customer Service Associate in Lawrence, KS to provide accurate teller services and friendly support to customers in-branch, by phone, and via drive-thru. The role emphasizes accuracy, confidentiality, and efficient problem solving.

Primary responsibilities include handling transactions, assisting with account maintenance, and promoting bank services. This full-time position offers growth within a values-driven banking environment.

Qualifications

• Six months of experience with customer service responsibilities.
• Cash handling is preferred.

Responsibilities

• Performs teller transactions as defined by the Bank.
• Balances cashbox daily and notifies supervisor of discrepancies.
• Rotates vault duties and balances vault when used.
• Researches and resolves basic customer inquiries.
• Answers incoming calls and verifies caller identity.
• Determines caller needs to minimize time to resolve concerns.
• Advices customers about additional services or programs.
• Updates tracking system with customer recommendations and referrals.
• Assists customers with maintenance on existing accounts.
• Supports other departments and branches as needed.
• Maintains confidentiality and adheres to policies.
• Participates in team efforts to meet goals.
• Complies with laws and bank policies; follows safety procedures.

Skills

Customer Focus

Communication Skills

Integrity and Professionalism

Problem Solving

Attention to Detail

Team Collaboration

Unconditional Ethics

Education

High school diploma or equivalent

Job description

Capitol Federal Savings Bank is seeking a Customer Service Associate in Lawrence, KS to provide accurate teller services and friendly support to customers in-branch, by phone, and via drive-thru. The role emphasizes accuracy, confidentiality, and efficient problem solving.

Primary responsibilities include handling transactions, assisting with account maintenance, and promoting bank services. This full-time position offers growth within a values-driven banking environment.