Teller & Customer Experience Specialist

Renasant Bank; Milton (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

Renasant Bank in Milton, Florida seeks a Senior Teller to drive a best-in-class branch experience through service execution, sales support, and operational excellence. You will process transactions, identify customer needs, and refer opportunities to the appropriate platforms while maintaining policy compliance.

Senior Tellers serve as a role model, back up Head Teller, and may coach colleagues. A strong focus on accuracy, risk mitigation, and customer service is essential in this role.

Qualifications

• High school diploma or equivalent required.
• 1 year teller experience and/or previous cash handling experience preferred.
• 6 months of customer service experience preferred.
• Ability to communicate with customers and identify opportunities to help customers with their financial needs by identifying cues and clues while processing their transaction.
• 10-Key skills.
• Mathematical skills, including the ability to count cash and coin in a fast paced environment.
• Good interpersonal skills.
• Effective written and verbal communication skills.
• Knowledge of and the ability to learn bank products and solutions.
• Ability to travel for training, other development opportunities, and between branches, as needed.

Responsibilities

• Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, official checks, etc.
• Recognize/identify all customer needs, cues, and clues in every transaction and properly refer customers to the platform for an additional needs based conversation
• Execute the Renasant Bank service standards in every customer and teammate interaction
• Understand and listen for customer issues and concerns and either own the problem or refer to a branch teammate who can help address the concern
• Maintain service knowledge standards in conjunction with related regulations, policies, and procedures
• Execute daily operations including balancing, supplies ordering, balancing the ATM and vault, and performing branch capture procedures
• Protect the bank from unnecessary risk by following compliance, risk, and operational procedures
• Stay up-to-date and focused on all regulations, policies, and procedures related to Teller and other branch operations
• Assist the Head Teller on additional operational procedures as necessary, including quarterly branch assessments
• May assist with coaching and mentoring, and serve as a role model in all areas of operations, for all teller teammates
• Perform other related duties as assigned

Skills

Teller experience

Customer service

10-Key skills

Math skills

Interpersonal skills

Communication skills

Bank products knowledge

Branch travel

Education

High school diploma or equivalent

Job description

Renasant Bank in Milton, Florida seeks a Senior Teller to drive a best-in-class branch experience through service execution, sales support, and operational excellence. You will process transactions, identify customer needs, and refer opportunities to the appropriate platforms while maintaining policy compliance.

Senior Tellers serve as a role model, back up Head Teller, and may coach colleagues. A strong focus on accuracy, risk mitigation, and customer service is essential in this role.