Customer Experience Teller & Back-Up Lead

Renasant Bank; Mississippi; On-site; USD 28,000 - 36,000; Full time

Job summary

Renasant Bank in Mississippi seeks a Teller to process customer transactions, assist with inquiries, and identify sales opportunities while ensuring accuracy and compliance with bank policies. This role serves as the first point of contact, delivering exceptional customer experience and mitigating risk.

Senior Tellers will act as back-up to Head Teller, lead by example, and contribute to service, sales, and operational excellence within the branch.

Qualifications

• High school diploma or equivalent.
• 1 year teller experience and/or previous cash handling experience preferred.
• 6 months of customer service experience preferred.
• Ability to communicate with customers and identify opportunities to help customers with their financial needs by identifying cues and clues while processing their transaction.
• 10-Key skills.
• Mathematical skills, including the ability to count cash and coin in a fast paced environment.
• Good interpersonal skills.
• Effective written and verbal communication skills.
• Knowledge of and the ability to learn bank products and solutions.
• Ability to travel for training, other development opportunities, and between branches, as needed.
• For all Senior Tellers: Minimum of 1 year successful teller experience
• Minimum of 1 year previous back-up Head Teller experience required

Responsibilities

• Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, official checks, etc.
• Recognize/identify all customer needs, cues, and clues in every transaction and properly refer customers to the platform for an additional needs based conversation
• Execute the Renasant Bank service standards in every customer and teammate interaction
• Understand and listen for customer issues and concerns and either own the problem or refer to a branch teammate who can help address the concern
• Maintain service knowledge standards in conjunction with related regulations, policies, and procedures
• Execute daily operations including balancing, supplies ordering, balancing the ATM and vault, and performing branch capture procedures
• Protect the bank from unnecessary risk by following compliance, risk, and operational procedures
• Stay up-to-date and focused on all regulations, policies, and procedures related to Teller and other branch operations
• Assist the Head Teller on additional operational procedures as necessary, including quarterly branch assessments
• May assist with coaching and mentoring, and serve as a role model in all areas of operations, for all teller teammates
• Perform other related duties as assigned

Skills

10-Key skills

Math skills

Customer service

Communication skills

Cash handling

Education

High school diploma or equivalent

Job description

Renasant Bank in Mississippi seeks a Teller to process customer transactions, assist with inquiries, and identify sales opportunities while ensuring accuracy and compliance with bank policies. This role serves as the first point of contact, delivering exceptional customer experience and mitigating risk.

Senior Tellers will act as back-up to Head Teller, lead by example, and contribute to service, sales, and operational excellence within the branch.