Senior Teller: Customer Experience & Branch Ops

Renasant Bank; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Renasant Bank seeks a Teller to process transactions, assist customers, and identify sales opportunities while upholding bank policies and accuracy. The role emphasizes accuracy, risk management, and delivering an exceptional customer experience.

Senior Tellers will back up the Head Teller, lead by example in service and branch operations, and support coaching and mentoring when needed. Strong cash handling, math, and communication skills are essential for success.

Qualifications

• High school diploma or equivalent required.
• 1 year teller experience and/or previous cash handling experience preferred.
• 6 months of customer service experience preferred.
• Ability to communicate with customers and identify opportunities to help customers with their financial needs by identifying cues and clues while processing their transaction.
• 10-Key skills
• Mathematical skills, including the ability to count cash and coin in a fast paced environment.
• Good interpersonal skills
• Effectively written and verbal communication skills
• Knowledge of and the ability to learn bank products and solutions
• Ability to travel for training, other development opportunities, and between branches, as needed

Responsibilities

• Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, official checks, etc.
• Recognize/identify all customer needs, cues, and clues in every transaction and properly refer customers to the platform for an additional needs based conversation
• Execute the Renasant Bank service standards in every customer and teammate interaction
• Understand and listen for customer issues and concerns and either own the problem or refer to a branch teammate who can help address the concern
• Maintain service knowledge standards in conjunction with related regulations, policies, and procedures
• Execute daily operations including balancing, supplies ordering, balancing the ATM and vault, and performing branch capture procedures
• Protect the bank from unnecessary risk by following compliance, risk, and operational procedures
• Stay up-to-date and focused on all regulations, policies, and procedures related to Teller and other branch operations
• Assist the Head Teller on additional operational procedures as necessary, including quarterly branch assessments
• May assist with coaching and mentoring, and serve as a role model in all areas of operations, for all teller teammates
• Perform other related duties as assigned

Skills

10-Key

Math skills

Customer service

Communication

Interpersonal skills

Bank product knowledge

Education

High school diploma or equivalent

Job description

Renasant Bank seeks a Teller to process transactions, assist customers, and identify sales opportunities while upholding bank policies and accuracy. The role emphasizes accuracy, risk management, and delivering an exceptional customer experience.

Senior Tellers will back up the Head Teller, lead by example in service and branch operations, and support coaching and mentoring when needed. Strong cash handling, math, and communication skills are essential for success.