Teller Part Time

Renasant Bank; Panama City (FL); On-site; USD 19,286 - 23,419; Part time

Job summary

Renasant Bank is seeking a Part Time Teller in Panama City, FL to process transactions, assist customers, and identify sales opportunities while maintaining accuracy and risk controls. The role serves as the first contact in the branch, promoting service excellence and compliance with bank policies.

Ideal candidates have a high school diploma or equivalent, with 1 year teller experience or cash handling experience and at least 6 months of customer service.

Qualifications

• High school diploma or equivalent required.
• 1 year teller experience and/or previous cash handling preferred.
• 6 months of customer service experience preferred.
• Ability to identify customer needs during transactions and refer opportunities.
• 10-Key skills.
• Count cash and coins accurately in a fast-paced environment.
• Good interpersonal and communication skills.
• Effective written and verbal communication skills.

Responsibilities

• Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, official checks, etc.
• Recognize/identify all customer needs, cues, and clues in every transaction and properly refer customers to the platform for an additional needs based conversation
• Execute the Renasant Bank service standards in every customer and teammate interaction
• Understand and listen for customer issues and concerns and either own the problem or refer to a branch teammate who can help address the concern
• Maintain service knowledge standards in conjunction with related regulations, policies, and procedures
• Execute daily operations including balancing, supplies ordering, balancing the ATM and vault, and performing branch capture procedures
• Protect the bank from unnecessary risk by following compliance, risk, and operational procedures
• Stay up-to-date and focused on all regulations, policies, and procedures related to Teller and other branch operations
• Assist the Head Teller on additional operational procedures as necessary, including quarterly branch assessments
• May assist with coaching and mentoring, and serve as a role model in all areas of operations, for all teller teammates
• Perform other related duties as assigned

Skills

1 year teller experience

Cash handling

6 months customer service

10-Key skills

Mathematical skills

Interpersonal skills

Written and verbal communication

Education

High school diploma or equivalent

Job description

Teller Part Time

Job Locations: US-FL-Panama City

Overview

Tellers are responsible for processing transactions, assisting with customer inquiries, and recognizing and referring sales opportunities to other bank representatives and/or lines of business when appropriate, while acting in compliance with bank policies and procedures. This position must understand the importance of accuracy and protocol in transactions within bank policy while creating an exceptional customer experience and mitigating risk for both the customer and the bank. This position will serve as the first point of contact and, therefore, demonstrate Renasant Banks Sales and Service vision by providing excellent customer service and accurate completion of transactions.

Senior Tellers will carry additional operational and sales performance goals and will often serve as the critical back-up to the Head Teller. Senior Tellers will lead by example and serve as a role model in the branch in all facets of the teller role.

RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER

Responsibilities

An effective Teller is capable of driving a best in class branch experience in 3 primary areas of responsibility: Service execution, sales execution, and operational excellence.

• Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, official checks, etc.
• Recognize/identify all customer needs, cues, and clues in every transaction and properly refer customers to the platform for an additional needs based conversation
• Execute the Renasant Bank service standards in every customer and teammate interaction
• Understand and listen for customer issues and concerns and either own the problem or refer to a branch teammate who can help address the concern
• Maintain service knowledge standards in conjunction with related regulations, policies, and procedures
• Execute daily operations including balancing, supplies ordering, balancing the ATM and vault, and performing branch capture procedures
• Protect the bank from unnecessary risk by following compliance, risk, and operational procedures
• Stay up-to-date and focused on all regulations, policies, and procedures related to Teller and other branch operations
• Assist the Head Teller on additional operational procedures as necessary, including quarterly branch assessments
• May assist with coaching and mentoring, and serve as a role model in all areas of operations, for all teller teammates
• Perform other related duties as assigned

Qualifications

• High school diploma or equivalent required
• 1 year teller experience and/or previous cash handling experience preferred
• 6 months of customer service experience preferred
• Ability to communicate with customers and identify opportunities to help customers with their financial needs by identifying cues and clues while processing their transaction
• 10-Key skills
• Mathematical skills, including the ability to count cash and coin in a fast paced environment
• Good interpersonal skills
• Effective written and verbal communication skills