Teller: Customer Experience & Financial Wellness

LE001 Northwest Bank; South Bend (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Northwest Bank in South Bend, IN is seeking a customer-focused teller to support daily financial transactions and provide exceptional service. You will engage customers, resolve issues, balance cash, and uphold security procedures in a fast-paced branch.

Responsibilities include promoting bank products, handling inquiries, and collaborating with teammates to meet sales and service goals. This on-site role requires weekday, evening, and weekend shifts as scheduled.

Qualifications

• High school diploma or equivalent preferred.
• Customer service experience preferred.
• Cash handling experience preferred.
• Knowledge of bank products and digital offerings.

Responsibilities

• Assist customers with questions, problem resolution, and other needs.
• Proactively engage customers to inform them of product features and benefits.
• Refer complex requests to appropriate team members.
• Balance teller drawer daily and participate in office operations.

Skills

Team relationships

Clear communication

Active listening

Planning and self-management

Decision making

Teller System knowledge

Education

High School Diploma or equivalent

Tools

Teller System

Job description

Northwest Bank in South Bend, IN is seeking a customer-focused teller to support daily financial transactions and provide exceptional service. You will engage customers, resolve issues, balance cash, and uphold security procedures in a fast-paced branch.

Responsibilities include promoting bank products, handling inquiries, and collaborating with teammates to meet sales and service goals. This on-site role requires weekday, evening, and weekend shifts as scheduled.