Customer Experience Teller: Drive Financial Wellness

Northwest Bank; Linton (IN); On-site; USD 18,000 - 23,000; Full time

Job summary

Northwest Bank in Indiana is seeking a friendly Teller to greet customers, process transactions, and identify referral opportunities while maintaining accuracy and security.

You will balance cash drawers daily, handle inquiries, and support the branch team with a positive, compliant, and professional attitude.

This role requires evening hours and weekend shifts as needed, with training provided to expand product knowledge and digital service offerings.

Qualifications

• Customer service experience preferred.
• Cash handling experience preferred.
• Banking knowledge or retail banking exposure.
• Ability to work with customers and resolve issues.

Responsibilities

• Balance teller drawer daily and support office operations.
• Assist customers with questions and product/service information.
• Deliver exceptional customer experience in person, over the phone, and via email.
• Support opening and closing tasks and comply with security controls.
• Maintain knowledge of bank products and digital offerings.
• Work evenings and weekends as scheduled.
• Follow compliance, risk, and operational procedures.
• Collaborate with teammates to achieve sales and referral goals.

Skills

Customer service

Cash handling

Banking knowledge

Teamwork

Problem solving

Education

High School Diploma or equivalent

Tools

Teller System

Microsoft Office

Job description

Northwest Bank in Indiana is seeking a friendly Teller to greet customers, process transactions, and identify referral opportunities while maintaining accuracy and security.

You will balance cash drawers daily, handle inquiries, and support the branch team with a positive, compliant, and professional attitude.

This role requires evening hours and weekend shifts as needed, with training provided to expand product knowledge and digital service offerings.