Teller: Banking Concierge & Financial Wellness Advocate

LE001 Northwest Bank; Cranberry Township (Butler County); On-site; USD 32,000 - 38,000; Full time

Job summary

Northwest Bank is seeking a friendly Teller at our Cranberry Township branch. You will greet customers, process transactions, educate clients about products, and refer referrals to the right team. The role emphasizes accuracy, security, and a customer-first mindset, with opportunities to grow within the retail banking network.

The position requires high school diploma, cash handling experience preferred, and strong communication skills to support financial wellness for our customers.

Qualifications

• Education: High School Diploma or equivalent preferred
• Experience in customer service preferred
• Cash handling experience preferred
• Banking and/or retail experience preferred

Responsibilities

• Assist customers with questions, problem resolution, and other needs.
• Proactively engage with customers to explain product/service features and benefits.
• Refer customers to the appropriate team member for complex requests or products/services.
• Balance teller drawer daily and participate in office meetings and dual control balancing of vault, ATM, and devices as needed.
• Deliver exceptional customer experience in person, over the phone, and via email communications.

Skills

Customer service

Cash handling

Banking experience

Retail experience

Education

High School Diploma

Tools

Teller System

Microsoft Office

Job description

Northwest Bank is seeking a friendly Teller at our Cranberry Township branch. You will greet customers, process transactions, educate clients about products, and refer referrals to the right team. The role emphasizes accuracy, security, and a customer-first mindset, with opportunities to grow within the retail banking network.

The position requires high school diploma, cash handling experience preferred, and strong communication skills to support financial wellness for our customers.