Customer-Focused Teller: Elevate the Banking Experience

Northwest Bank; Cranberry Township (Butler County); On-site; USD 34,000 - 42,000; Full time

Job summary

Northwest Bank in Cranberry Township is seeking a Teller to deliver friendly, accurate service while processing transactions and helping customers meet financial goals. You will balance cash, resolve issues, and educate customers on products and digital offerings, working with teammates to ensure a seamless branch experience.

This role requires high school diploma or equivalent and prior cash-handling or customer service experience is preferred.

Qualifications

• Strong customer service and ability to resolve issues.
• Experience handling cash and banking transactions.
• Basic computer skills and familiarity with bank systems.

Responsibilities

• Assist customers with inquiries and process transactions.
• Identify referral opportunities to support financial wellness.
• Balance cash drawer and participate in daily office tasks.
• Maintain knowledge of bank products and digital offerings.
• Follow security, risk, and compliance procedures.

Skills

Customer service

Communication

Active listening

Teamwork

Problem solving

Time management

Education

High School Diploma or GED

Tools

Teller System

Microsoft Office

Job description

Northwest Bank in Cranberry Township is seeking a Teller to deliver friendly, accurate service while processing transactions and helping customers meet financial goals. You will balance cash, resolve issues, and educate customers on products and digital offerings, working with teammates to ensure a seamless branch experience.

This role requires high school diploma or equivalent and prior cash-handling or customer service experience is preferred.