Customer-First Teller: Drive Financial Wellness

Northwest Bank; Erie (Erie County); On-site; USD 28,000 - 38,000; Full time

Job summary

Northwest Bank in Erie (PA) seeks a friendly Teller to join our retail team, delivering exceptional service, accurately processing transactions, resolving issues, and educating customers about our products and digital offerings.

You will balance cash drawers, assist customers, participate in meetings, and follow security, compliance and dual-control procedures while promoting financial wellness through a positive in-branch experience.

Qualifications

• Excellent customer service and problem-solving skills are required.
• Cash handling experience is preferred.
• Banking/retail experience is preferred.
• High school diploma or equivalent is preferred.

Responsibilities

• Assist customers with questions and resolve problems.
• Balance teller drawer daily and participate in office meetings.
• Deliver exceptional customer experience in person, over the phone, and via email.
• Ensure compliance with security and dual-control procedures.
• Refer customers to appropriate team for complex requests.

Skills

Customer service

Cash handling

Banking knowledge

Computers and Teller System

Communication

Education

High School Diploma or equivalent

Tools

Teller System

Microsoft Office

Job description

Northwest Bank in Erie (PA) seeks a friendly Teller to join our retail team, delivering exceptional service, accurately processing transactions, resolving issues, and educating customers about our products and digital offerings.

You will balance cash drawers, assist customers, participate in meetings, and follow security, compliance and dual-control procedures while promoting financial wellness through a positive in-branch experience.