Telework-Eligible Medical Support Supervisor

U.S. Department of Veterans Affairs; Reno (NV); Remote; USD 72,000 - 93,000; Full time

Job summary

The Supervisory Medical Support Assistant (MSA) position at the U.S. Department of Veterans Affairs oversees the Lead MSA and MSA staff within the VHA Patient Aligned Care Team (PACT) framework.

You will supervise daily scheduling operations, coordinate with a multidisciplinary team, and drive efficient patient access across outpatient and inpatient clinics. Key responsibilities include directing team schedules, analyzing data for performance measures, and ensuring accurate patient demographics

Responsibilities

• Plans and directs scheduling programs for MSAs and staff.
• Supervises Lead MSA and MSA staff at Community Based Outpatient Clinics.
• Manages workflow and prioritizes tasks to ensure timely patient access.
• Collaborates with RNs, LPNs/LVNs, PC providers and other health team members.
• Ensures accurate data extraction and reporting for performance measures.

Job description

The Supervisory Medical Support Assistant (MSA) position at the U.S. Department of Veterans Affairs oversees the Lead MSA and MSA staff within the VHA Patient Aligned Care Team (PACT) framework.

You will supervise daily scheduling operations, coordinate with a multidisciplinary team, and drive efficient patient access across outpatient and inpatient clinics. Key responsibilities include directing team schedules, analyzing data for performance measures, and ensuring accurate patient demographics