Lead Medical Support Assistant

U.S. Department of Veterans Affairs; Muskogee (OK); Remote; USD 67,000 - 87,000; Full time

Benefits offered by this job

Telework eligible

Job summary

The U.S. Department of Veterans Affairs in Muskogee, OK seeks a Supervisory Medical Support Assistant to oversee scheduling operations and supervise MSAs, Advanced MSAs, and Lead MSAs, ensuring accuracy and adherence to VA policies.

This GS-8 role emphasizes staffing, performance management, and process improvement, with telework eligibility and a strong focus on Veteran access to care; duties include audits, coordination with clinical services, and reporting.

Qualifications

• Experience supervising Medical Support Assistants (MSAs) and related roles.
• Ability to assign workloads, evaluate performance and ensure staffing coverage.
• Experience conducting quality assurance audits and regulatory compliance checks.

Responsibilities

• Oversee scheduling operations and coordinate with VA facilities and community providers.
• Develop performance standards and monitor staff performance.
• Prepare weekly, monthly, and quarterly operational reports and analytics.
• Identify staffing and equipment needs to improve throughput and Veteran access to care.

Skills

Scheduling management

Staff supervision

Operational efficiency

Communication

Tools

CPRS

Job description

The U.S. Department of Veterans Affairs in Muskogee, OK seeks a Supervisory Medical Support Assistant to oversee scheduling operations and supervise MSAs, Advanced MSAs, and Lead MSAs, ensuring accuracy and adherence to VA policies.

This GS-8 role emphasizes staffing, performance management, and process improvement, with telework eligibility and a strong focus on Veteran access to care; duties include audits, coordination with clinical services, and reporting.