Advanced Medical Support Assistant – Telework Eligible

U.S. Department of Veterans Affairs; Newington (CT); On-site; USD 51,000 - 67,000; Full time

Benefits offered by this job

Telework eligible

Job summary

U.S. Department of Veterans Affairs in Newington, CT, is seeking an Advanced Medical Support Assistant (MSA) for the Health Administration Section of the VA Connecticut Healthcare System.

The role provides comprehensive administrative support to the Primary Care Department, coordinating patient appointments and Veterans' information under privacy rules. The position is full-time (40 hours, Mon-Fri 7:30am-4:00pm) with telework eligibility at supervisor discretion.

Qualifications

• GS-06 level requires no educational substitution.
• Experience in medical support/administrative tasks is beneficial.
• Ability to interact with Veterans and families in a courteous manner.

Responsibilities

• Support clinics with clinic profile management.
• Collect and update insurance information from Veterans and family members.
• Screen and route phone calls per privacy rules and clinic processes.
• Enter data into VISTA and scan documents into VISTA Imaging within 24 hours when applicable.
• Promote Veteran registration for MyHealthyVet (MHV) and kiosks usage.
• Serve as first point of contact for units, clinics, patients, call centers, and Care in the Community regarding appointments and referrals.
• Pre-register Veterans during check-in and communicate with patients according to maturation needs.

Skills

Phone screening

Patient interaction

Data entry

Privacy rules

Tools

VISTA

VISTA Imaging

MyHealthyVet (MHV)

Job description

U.S. Department of Veterans Affairs in Newington, CT, is seeking an Advanced Medical Support Assistant (MSA) for the Health Administration Section of the VA Connecticut Healthcare System.

The role provides comprehensive administrative support to the Primary Care Department, coordinating patient appointments and Veterans' information under privacy rules. The position is full-time (40 hours, Mon-Fri 7:30am-4:00pm) with telework eligibility at supervisor discretion.