Adv Med Support Assistant

U.S. Department of Veterans Affairs; Durham (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

The U.S. Department of Veterans Affairs in Durham, NC is seeking an Advanced Medical Support Assistant to provide specialized administrative support to the patient care team within primary care.

You will coordinate access to care across clinics, manage appointment flow, and support communications with patients and other care facilities. The role emphasizes administrative judgment, utilization of advanced patient information systems, and collaboration with interdisciplinary teams to ensure

Job description

The Advanced Medical Support Assistant (MSA) provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model within Primary Care. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.

Duties

The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Recommends changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the patient care team to review clinic appointment availability utilization to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics, and makes adjustments as necessary. MSAs at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; prepare correspondence to notify patients of normal lab results; manage a system for follow-up care such as consults, tests, etc.).

Work Schedule

Work Schedule: 7:30 am - 4:00 pm

Virtual: This is not a virtual position.

Functional Statement #: Advanced Medical Support Assistant/558-1008FA

Financial Disclosure Report: Not required