Telework-Eligible Lead Medical Support Specialist

U.S. Department of Veterans Affairs; Augusta (ME); Presencial; USD 59.000 - 77.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Parental leave

Child care subsidy

Federal health insurance

Retirement plan

Descripción de la vacante

The Lead Medical Support Assistant position is within the Community Care Service at the VA Maine Healthcare System in Augusta, Maine. It is a permanent, full-time role (40 hours per week) focused on supervising MSAs, scheduling, eligibility reviews, and coordinating patient care.

Responsibilities include educating staff on clerical processes, scheduling clinics, monitoring access to care, and ensuring proper insurance handling.

Formación

• Oversee and train MSAs on clerical processes and VA policies.
• Schedule patient appointments and manage pre-visit requirements (labs, EKGs, x-rays).
• Protect patient privacy and follow privacy rules in all interactions.

Responsabilidades

• Train new employees in clerical processes to meet goals.
• Monitor clinic access to care and scheduling accuracy; ensure insurance collection where applicable.
• Prepare correspondence and memos; respond to calls with courteous, timely information.
• Assist with clinic profiling, recall reports, and clinic grid setups.

Conocimientos

Scheduling

Clerical training

Privacy rules

Herramientas

HealtheVet

Descripción del empleo

The Lead Medical Support Assistant position is within the Community Care Service at the VA Maine Healthcare System in Augusta, Maine. It is a permanent, full-time role (40 hours per week) focused on supervising MSAs, scheduling, eligibility reviews, and coordinating patient care.

Responsibilities include educating staff on clerical processes, scheduling clinics, monitoring access to care, and ensuring proper insurance handling.