Telework-Eligible Intergovernmental Case Processing Analyst

Florida; Lake City (FL); Hybrid; USD 42,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Tuition waivers

Paid time off

Retirement plan

Vision & dental

Job summary

The Florida Department of Revenue, Child Support Program, is seeking a Case Processing Intergovernmental Specialist in Lake City, FL. The role focuses on processing interstate/intergovernmental cases, gathering data, and guiding complex investigations.

Key duties include handling escalated projects, coordinating with partners, and acting as a SME on intergovernmental procedures. Telework eligibility is available after training; benefits include health insurance and retirement plans.

Qualifications

• Currently employed with the Florida Department of Revenue.
• Six months of experience with the Child Support Program at the level of Operations Analyst I or above.
• One year of experience in explaining complex policies and procedures with employees, partners, or public.
• One year of experience coaching, mentoring, or instructing others.
• One year of experience using effective communication through a variety of methods.

Responsibilities

• Determine if cases meet criteria for Intergovernmental Case Processing.
• Complete activities associated with complex and/or escalated projects.
• Gather information and analyze case data to determine next steps.
• Oversee resolution of complex problems relating to international case processing.
• Interact with customers, legal services providers, other states/countries, employers, and other business partners.
• Serve as a Subject Matter Expert on Intergovernmental operational procedure.
• Coordinate and consult with Program Office process teams.
• Provide guidance, clarification, interpretation, formal feedback, and instruction to team members.

Skills

Intergovernmental case processing

Customer interaction

Problem solving

Communication

Tools

Telework eligibility

Job description

The Florida Department of Revenue, Child Support Program, is seeking a Case Processing Intergovernmental Specialist in Lake City, FL. The role focuses on processing interstate/intergovernmental cases, gathering data, and guiding complex investigations.

Key duties include handling escalated projects, coordinating with partners, and acting as a SME on intergovernmental procedures. Telework eligibility is available after training; benefits include health insurance and retirement plans.