CASE PROCESSING INTERGOVERNMENTAL SPECIALIST - 73005870

Florida; United States; On-site; USD 42,000 - 55,000; Full time

Job summary

Florida Department of Revenue, Child Support Program, invites applications for the Case Processing Intergovernmental Specialist (Operations Analyst II) position in Lake City.

This internal agency advertisement supports complex intergovernmental case handling, collaboration with partners, and serving as a subject matter expert. Telework is eligible for part-time arrangements after training and proficiency is achieved.

Qualifications

• Six months of experience with the Child Support Program at the level of Operations Analyst I or above.
• One year of experience explaining complex policies and procedures with employees, partners, or public.
• One year of experience coaching, mentoring, or instructing others.
• One year of experience using effective communication through a variety of methods.

Responsibilities

• Determine if cases meet criteria for Intergovernmental Case Processing.
• Complete activities associated with complex and/or escalated projects.
• Gather information and analyze case data to determine next steps.
• Oversee resolution of complex problems relating to international case processing.
• Interact with customers, legal services providers, other states/countries, employers, and other business partners.
• Serve as a Subject Matter Expert on Intergovernmental operational procedure.
• Coordinate and consult with Program Office process teams.
• Provide guidance, clarification, interpretation, formal feedback, and instruction to team members.

Skills

Intergov case processing

Communication

Mentoring

Policy explanation

Customer interaction

Job description

Requisition No: 884802

Agency: Department of Revenue

Working Title: CASE PROCESSING INTERGOVERNMENTAL SPECIALIST - 73005870

Pay Plan: Career Service

Position Number: 73005870

Salary: $41,517.24 - $55,115.04 / annually

Posting Closing Date: 10/12/2026

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Case Processing Intergovernmental Specialist (Operations Analyst II)

Lake City

This is an Internal Agency Advertisement.

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website .

JOB SUMMARY:

If you enjoy working with others and problem solving, this may be the position for you. Your duties would include:

• Determine if cases meet criteria for Intergovernmental Case Processing.
• Complete activities associated with complex and/or escalated projects.
• Gather information and analyze case data to determine next steps.
• Oversee resolution of complex problems relating to international case processing.
• Interact with customers, legal services providers, other states/countries, employers, and other business partners.
• Serve as a Subject Matter Expert on Intergovernmental operational procedure.
• Coordinate and consult with Program Office process teams.
• Provide guidance, clarification, interpretation, formal feedback, and instruction to team members.

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue.
• Six months of experience with the Child Support Program at the level of Operations Analyst I or above.
• One year of experience in explaining complex policies and procedures with employees, partners, or public.
• One year of experience coaching, mentoring, or instructing others.
• One year of experience using effective communication through a variety of methods.

PREFERENCES:

• Preference given to candidates with 6 months experience within the Interstate Initiating or Interstate Responding Workgroup.

SPECIAL NOTES:

• Alternative Screening Test is used in lieu of Skills Verification Test.
• This position is housed in Region 1 or Region 3 and only applicants in Region 1 and Region 3 can apply.
• Telework: This role is eligible for part time telework after you complete required training and reach an acceptable level of proficiency.

SALARY:

$41,517.24 - $55,115.04 / annually

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Phylisa Johnson, [phone], [e-mail] .

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

ARTIFICIAL INTELLIGENCE (AI) DISCLAIMER: In assessing job applicants, the Department of Revenue values authenticity, independent thought, and accuracy in applicants’ responses. Therefore, applicants should not use artificial intelligence (AI) tools to assist in any manner with skills verification tests, online assessments, production of required work samples, or during the interview process. Applicants who submit or provide AI generated or AI assisted responses may be disqualified from consideration.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov .

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.