Telework-Eligible Eligibility Supervisor - District 5

Georgia Department of Revenue; Athens (GA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Telework opportunities

Benefits package (401(k), 457, paid 13

holidays, vacation, sick leave)

Job summary

Georgia Department of Human Services (Office of Family Independence) seeks an Eligibility Specialist Supervisor in District 5 to oversee a team delivering SNAP/Adult Medicaid services. The role supervises staff, ensures program eligibility decisions, and drives policy interpretation and service delivery.

Join a mission-driven state agency with a strong benefits package, opportunities for telework where position allows, and a focus on quality and timeliness of benefits.

Qualifications

• High school diploma or GED and four years of job-related customer contact/interaction experience, and one year in a lead worker or supervisory role.
• Or one year of experience at the lower level Eligibility Specialist 3.

Responsibilities

• Provides direct supervision and support to assigned team/unit of Eligibility Specialists.
• Analyzes and assesses the effectiveness of services to ensure outcome measures are achieved.
• Ensures agency compliance with policies, documentation and reporting requirements.
• Develops a cooperative, team-oriented environment with other agencies and providers.
• Interviews, hires, directs, trains and evaluates staff performance; may recommend discipline.
• Leads a comprehensive system of customer support and public assistance.
• Performs other professional responsibilities as assigned.

Skills

Customer service

Team leadership

Supervision

Policy interpretation

Education

High school diploma or GED

Tools

Gateway Eligibility System

Job description

Georgia Department of Human Services (Office of Family Independence) seeks an Eligibility Specialist Supervisor in District 5 to oversee a team delivering SNAP/Adult Medicaid services. The role supervises staff, ensures program eligibility decisions, and drives policy interpretation and service delivery.

Join a mission-driven state agency with a strong benefits package, opportunities for telework where position allows, and a focus on quality and timeliness of benefits.