Eligibility Supervisor - District 7 (Telework Eligible)

State of Georgia; Atlanta (GA); Hybrid; USD 52,000 - 63,000; Full time

Job summary

State of Georgia's Department of Human Services seeks an Eligibility Specialist Supervisor in Fulton County to lead a team that determines program eligibility for seniors and administers SNAP and Adult Medicaid support. The role focuses on policy interpretation, quality monitoring, and timely benefits delivery.

You will supervise staff, ensure compliance, and collaborate with other agencies to improve service delivery.

Qualifications

• High school diploma or GED AND four (4) year of job-related customer contact/interaction experience AND one (1) year in a lead worker, team lead, or supervisory role.
• One (1) year of experience at the lower level Eligibility Specialist 3 (SST072) or position equivalent.
• Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all the following skills/experience: gateway eligibility system trained.

Responsibilities

• Provides direct supervision and support to assigned team/unit of Eligibility Specialists.
• Analyzes and assesses the effectiveness of services provided to customers in addition to assigned programmatic responsibilities to ensure the identified outcome measures are achieved.
• Ensures agency compliance with policies, appropriate documentation, and reporting requirements.
• Develops and encourages a cooperative team-oriented environment within units(s) and with other agencies and providers.
• Assess assigned staff performance and provide ongoing development and training.
• Interviews, hires, directs, trains. and evaluates employees job performance; recommends employee disciplinary and discharge actions as appropriate.

Skills

Customer service experience

Supervisory experience

Education

High school diploma or GED

Job description

State of Georgia's Department of Human Services seeks an Eligibility Specialist Supervisor in Fulton County to lead a team that determines program eligibility for seniors and administers SNAP and Adult Medicaid support. The role focuses on policy interpretation, quality monitoring, and timely benefits delivery.

You will supervise staff, ensure compliance, and collaborate with other agencies to improve service delivery.