Lead Eligibility Supervisor - Telework Options

Georgia Department of Revenue; Oregon; Hybrid; USD 52,000 - 63,000; Full time

Benefits offered by this job

401(k) plan

457 plan

13 paid holidays

Vacation & sick leave

Medical insurance

Dental

Vision

Life insurance

Telework opportunities

Job summary

The Georgia Department of Human Services seeks an Eligibility Specialist Supervisor in District 5 to lead a team responsible for determining program eligibility for seniors and families. You will set policy interpretations and ensure timely benefits while monitoring quality across SNAP and Adult Medicaid programs.

This role emphasizes staff development, performance evaluation, and collaboration with other agencies to deliver efficient public assistance.

Qualifications

• Minimum of a high school diploma or GED.
• Four years of job-related customer contact/interaction experience.
• One year in a lead worker, team lead, or supervisory role (or one year as Eligibility Specialist 3).

Responsibilities

• Provide direct supervision and plans for a team of Eligibility Specialists.
• Assess and improve service effectiveness; ensure quality and timeliness of SNAP and Adult Medicaid benefits.
• Hire, train, and evaluate staff; ensure compliance with policies and reporting requirements.
• Lead a comprehensive system of customer support and public assistance.

Skills

Supervisory leadership

Customer contact

Education

High school diploma

Job description

The Georgia Department of Human Services seeks an Eligibility Specialist Supervisor in District 5 to lead a team responsible for determining program eligibility for seniors and families. You will set policy interpretations and ensure timely benefits while monitoring quality across SNAP and Adult Medicaid programs.

This role emphasizes staff development, performance evaluation, and collaboration with other agencies to deliver efficient public assistance.