Eligibility Supervisor - Public Service with Telework Options

Georgia Department of Revenue; Atlanta (GA); On-site; USD 52,000 - 63,000; Full time

Benefits offered by this job

Telework opportunities

Job summary

Georgia Department of Human Services is seeking an Eligibility Specialist Supervisor in District 5 to lead a team responsible for determining program eligibility for seniors and other populations.

The role requires a high school diploma or GED, 4 years of customer contact experience, and at least 1 year in a lead or supervisory role. DHS offers strong benefits and telework possibilities depending on position.

Qualifications

• High school diploma or GED required, plus 4 years customer contact experience.
• At least 1 year in a lead worker or supervisory role.
• Experience at the lower level Eligibility Specialist 3 or equivalent preferred.

Responsibilities

• Supervise and support a team of Eligibility Specialists.
• Analyze and ensure timeliness and quality of services provided.
• Ensure policy compliance, proper documentation, and reporting.
• Lead customer support and public assistance initiatives.
• Hire, train, and evaluate staff performance.

Skills

Supervisory experience

Customer service

Team coordination

Education

High school diploma or GED

Tools

Gateway Eligibility System

Job description

Georgia Department of Human Services is seeking an Eligibility Specialist Supervisor in District 5 to lead a team responsible for determining program eligibility for seniors and other populations.

The role requires a high school diploma or GED, 4 years of customer contact experience, and at least 1 year in a lead or supervisory role. DHS offers strong benefits and telework possibilities depending on position.