Eligibility Supervisor – District 5 (Public Service)

State of Georgia; Georgia; Hybrid; USD 52,000 - 63,000; Full time

Benefits offered by this job

Telework opportunities

401(k) plan

457 plan

13 paid holidays

Vacation & sick leave

Medical, dental, vision, life coverage

Employee discounts

Job summary

State of Georgia is seeking an Eligibility Specialist Supervisor for District 5. The role oversees a team that determines program eligibility and ensures timely benefits for seniors and families, reporting to an OFI administrator.

The position requires a high school diploma or GED with supervisory experience and Gateway Eligibility System training preferred. Telework options may be available depending on duties and program needs.

Qualifications

• High school diploma or GED and four years of customer contact/interaction experience.
• One year in a lead worker, team lead, or supervisory role.
• One year of experience at the lower level Eligibility Specialist 3 or equivalent.
• Preference for experience in GA DFCS or OFI programs; Gateway Eligibility System training preferred.

Responsibilities

• Provides direct supervision and plans work of a team of Eligibility Specialists.
• Analyses and assesses the effectiveness of services to meet outcome measures.
• Ensures policy compliance, documentation, and reporting requirements.
• Develops cooperative, team‑oriented environments across units and partner agencies.
• Interviews, hires, trains, and evaluates staff performance; manages disciplinary actions as needed.
• Leads a comprehensive system of customer support and public assistance.

Skills

Supervisory experience

Team leadership

Customer service

Policy interpretation

Education

High school diploma or GED

Tools

Gateway Eligibility System

Job description

State of Georgia is seeking an Eligibility Specialist Supervisor for District 5. The role oversees a team that determines program eligibility and ensures timely benefits for seniors and families, reporting to an OFI administrator.

The position requires a high school diploma or GED with supervisory experience and Gateway Eligibility System training preferred. Telework options may be available depending on duties and program needs.