Eligibility Supervisor - District 5, Public Service

Georgia Department of Revenue; New York (NY); Hybrid; USD 52,000 - 63,000; Full time

Benefits offered by this job

401(k) plan

457 plan

Telework opportunities

13 paid holidays

Job summary

Georgia Department of Human Services in Georgia is seeking an Eligibility Specialist Supervisor for District 5. The role supervises a team delivering SNAP benefits and Adult Medicaid, ensuring timely services and policy compliance.

The position offers a generous benefits package, including 401(k) and 457 plans, 13 paid holidays, vacation and sick leave, health and dental coverage, telework opportunities depending on the position, and a non-negotiable salary.

Qualifications

• High school diploma or GED required.
• Four years of job-related customer contact/interaction experience.
• One year in a lead worker, team lead, or supervisory role; or one year at Eligibility Specialist 3 level.

Responsibilities

• Provides direct supervision and support to assigned team/unit of Eligibility Specialists.
• Analyzes and assesses service effectiveness to meet outcome measures.
• Ensures policy compliance, documentation, and reporting requirements.
• Develops a cooperative, team-oriented environment with other agencies and providers.
• Assess staff performance and provide ongoing development and training.
• Interviews, hires, directs, trains, and evaluates employees' performance.
• Leads a comprehensive system of customer support and public assistance.
• Performs other professional responsibilities as assigned.

Skills

Supervisory experience

Team leadership

Policy interpretation

Quality monitoring

Public assistance programs

Education

High school diploma or GED

Tools

Gateway Eligibility System trained

Job description

Georgia Department of Human Services in Georgia is seeking an Eligibility Specialist Supervisor for District 5. The role supervises a team delivering SNAP benefits and Adult Medicaid, ensuring timely services and policy compliance.

The position offers a generous benefits package, including 401(k) and 457 plans, 13 paid holidays, vacation and sick leave, health and dental coverage, telework opportunities depending on the position, and a non-negotiable salary.