Eligibility Supervisor — Public Service Leader

State of Georgia; United States; On-site; USD 52,000 - 63,000; Full time

Benefits offered by this job

Training opportunities

401(k) + 457 plan

13 paid holidays

Vacation & sick leave

Medical

Dental

Vision

Life insurance

Employee discounts

Telework opportunities

Job summary

The State of Georgia is seeking an Eligibility Specialist Supervisor in District 5 within the Department of Human Services. This role provides direct supervision of a team handling program eligibility for seniors and families, ensuring accurate benefits and policy interpretation.

The position emphasizes leadership, staff development, and maintaining compliance, with opportunities for telework depending on the position. DHS offers comprehensive benefits and a strong public service mission.

Qualifications

• High school diploma or GED and four (4) years of job-related customer contact/interaction experience and one (1) year in a lead worker, team lead, or supervisory role.
• OR One (1) year of experience at the lower level Eligibility Specialist 3 (SST072) or position equivalent.
• Preferred: Two (2) years of experience as an Eligibility Specialist 2 and/or 3 with GA DFCS.
• Must be Gateway Eligibility System trained.

Responsibilities

• Provides direct supervision and support to assigned team/unit of Eligibility Specialists.
• Analyzes and assesses the effectiveness of services provided to customers in addition to assigned programmatic responsibilities to ensure the identified outcome measures are achieved.
• Ensures agency compliance with policies, appropriate documentation, and reporting requirements.
• Develops and encourages a cooperative team-oriented environment within units(s) and with other agencies and providers.
• Assess assigned staff performance and provide ongoing development and training.
• Interviews, hires, directs, trains. and evaluates employees job performance; recommends employee disciplinary and discharge actions as appropriate.
• Leads and administers a comprehensive system of customer support and public assistance.
• Performs other professional responsibilities as assigned.

Skills

Lead/supervisory experience

Customer service

Policy interpretation

Education

High school diploma or GED

Tools

Gateway Eligibility System trained

Job description

The State of Georgia is seeking an Eligibility Specialist Supervisor in District 5 within the Department of Human Services. This role provides direct supervision of a team handling program eligibility for seniors and families, ensuring accurate benefits and policy interpretation.

The position emphasizes leadership, staff development, and maintaining compliance, with opportunities for telework depending on the position. DHS offers comprehensive benefits and a strong public service mission.