Telework-Eligible Clinic Data & Scheduling Specialist

Veterans Health Administration; Salisbury (NC); On-site; USD 52,000 - 67,000; Full time

Job summary

Veterans Health Administration, at the W.G. (Bill) Hefner VA Medical Center in Salisbury, NC, seeks a Medical Administrative Assistant to manage clinic profiles in VISTA and support scheduling and data quality functions. The role includes updating clinic details, generating reports, and ensuring accurate workload statistics for leadership review.

The incumbent will work Mon-Fri 8am-4:30pm, with telework eligibility per agency policy; relocation/recruitment incentives are not authorized.

Qualifications

• No educational substitution at this grade level.

Responsibilities

• Communicates to the clinic profile manager regarding access and clinic profile management and related events.
• Builds slots, manages slot conversion, and leaf portal requests for clinic profile.
• Updates clinic names, addresses, phone numbers and related information.
• Provides excellent customer service to scheduling staff and clinical services.
• Performs data retrieval and analysis for validation and reporting (e.g., VistA, CPRS).
• Validates national reports against local workload statistics.

Skills

Data analysis

Customer service

Clinic profile management

Team collaboration

Tools

VISTA

CPRS

Job description

Veterans Health Administration, at the W.G. (Bill) Hefner VA Medical Center in Salisbury, NC, seeks a Medical Administrative Assistant to manage clinic profiles in VISTA and support scheduling and data quality functions. The role includes updating clinic details, generating reports, and ensuring accurate workload statistics for leadership review.

The incumbent will work Mon-Fri 8am-4:30pm, with telework eligibility per agency policy; relocation/recruitment incentives are not authorized.