Veterans Medical Scheduling & Front Desk Specialist - Remote-Eligible

Aptive; Hampton (VA); On-site; USD 25,000 - 29,000; Full time

Job summary

Aptive is seeking a Medical Support Assistant to support the Hampton VA Healthcare System at the Hampton VA Medical Center and clinics. You will manage scheduling, reception, and administrative tasks to ensure smooth clinic operations for Veterans.

The role offers full-time, weekday shifts with no nights or weekends, and pay of $19.13/hr plus Health and Wellness benefits. U.S. citizenship and basic clerical experience are required; training is provided during the first weeks.

Qualifications

• U.S. citizenship required.
• Six months clerical/office/customer service experience or one year of education above high school or equivalent.
• Typing speed of at least 40 WPM.
• Proficiency in spoken and written English.
• Computer literacy with EMR and scheduling systems.
• Strong customer service and ability to work independently and prioritize.
• Maintain strict patient confidentiality (HIPAA).

Responsibilities

• Schedule, cancel, and reschedule patient appointments in VistA Scheduling and CPRS.
• Respond to VistA/CPRS alerts, scan insurance cards, and complete ICB encounters.
• Assist Veterans with My HealtheVet messaging enrollment and relay messages.
• Provide reception and front-line customer service in outpatient clinics and offices.
• Support Community Care: contact Veterans, schedule with community providers, follow up on appointments.
• Process beneficiary travel reimbursement claims and assist with transportation coordination.
• Scan and upload outside medical records into the EMR.

Skills

Typing 40 WPM

English proficiency

Customer service

Computer literacy

HIPAA confidentiality

Independent work / prioritization

Education

6 months clerical/office experience

1 year education beyond high school

Equivalent combination

Tools

VistA Scheduling (GUI)

CPRS

Electronic Medical Records

Scheduling systems

Job description

Aptive is seeking a Medical Support Assistant to support the Hampton VA Healthcare System at the Hampton VA Medical Center and clinics. You will manage scheduling, reception, and administrative tasks to ensure smooth clinic operations for Veterans.

The role offers full-time, weekday shifts with no nights or weekends, and pay of $19.13/hr plus Health and Wellness benefits. U.S. citizenship and basic clerical experience are required; training is provided during the first weeks.