Telephony Operator – TS/SCI Cleared

General Dynamics Information Technology, Inc.; Fort Meade (MD); On-site; USD 48,000 - 65,000; Full time

Job summary

General Dynamics Information Technology, Inc. is seeking a Telephony Operator in Fort Meade, MD to support customer inquiries via telephone and route requests to the appropriate departments. The role requires a TS/SCI w/poly clearance and US citizenship.

The position involves a 24x7 operating schedule, including weekends and evenings. You will be part of a mission-focused team delivering telephony services and ensuring secure, reliable communications for government projects.

Qualifications

• Education: High School Diploma/GED.
• Experience: 1+ years of related experience.
• Security clearance: TS/SCI w/poly.
• US citizenship is required.

Responsibilities

• Respond to customer inquiries over the phone and route requests to appropriate departments.
• Support a 24x7 environment including weekends, holidays, evenings, midnights, and extended shifts if relief is not available.
• Screen spam/prank calls and escalate to security services if necessary.
• Track and log calls as necessary.

Skills

Customer inquiries

Phone services

Telecommunication systems

Telephone system

Education

High School Diploma/GED

Job description

General Dynamics Information Technology, Inc. is seeking a Telephony Operator in Fort Meade, MD to support customer inquiries via telephone and route requests to the appropriate departments. The role requires a TS/SCI w/poly clearance and US citizenship.

The position involves a 24x7 operating schedule, including weekends and evenings. You will be part of a mission-focused team delivering telephony services and ensuring secure, reliable communications for government projects.