Virtual Member Services Representative

AIL; Richmond (VA); Remote; USD 40,000 - 100,000; Full time

Benefits offered by this job

Equity opportunity (3%) for those who:

Weekly pay tied to performance

Bonuses (monthly and quarterly)

Fully remote, flexible schedule

Training and licensing support

Leadership path

Job summary

AO Globe Life is growing a fully remote, 100% outsourced team focused on helping families access supplemental benefits. We welcome recent grads and professionals who value service, mentorship, and ongoing development.

In this independent contractor role, you’ll handle inbound client interests, conduct virtual consultations, and guide enrollment with licensing support and comprehensive training. Compensation is commission-based and performance-driven.

Qualifications

• Customer service background helpful but not required.
• Strong communicators with solid interpersonal skills.
• Reliable internet connection and Windows-based laptop or PC with webcam.
• Self-motivated, organized, and able to work independently.
• A service-minded, mission-driven attitude.
• Capable of obtaining required licensing, if applicable to the position.
• Confident in virtual meetings and familiar with digital tools.
• Must be authorized to work in the U.S.

Responsibilities

• Deliver high-quality, client-focused service.
• Build lasting client relationships.
• Lead virtual Zoom consultations with clients.
• Handle documentation accurately and stay on top of follow-ups.
• Participate in ongoing mentorship, professional development, and team training.
• Walk individuals and families through personalized supplemental benefit options.
• Support the enrollment process from start to finish with professionalism.

Skills

Customer service

Communication

Independent work

Self-motivation

Remote work readiness

Licensing readiness

Virtual meeting proficiency

Authorized to work in the U.S.

Tools

Digital tools

Job description

AO Globe Life is growing our fully remote team and hiring team members who want more than just a job—a mission-driven career. This role fits recent or soon-to-be graduates in business, marketing, or communications, as well as anyone drawn to a service-first, people-focused environment. With comprehensive training, a steady stream of inbound client interest, and structured mentorship, you can build a meaningful career from anywhere in the United States.

Key Responsibilities

• Deliver high-quality, client-focused service
• Build lasting client relationships
• Lead virtual Zoom consultations with clients
• Handle documentation accurately and stay on top of follow-ups
• Participate in ongoing mentorship, professional development, and team training
• Walk individuals and families through personalized supplemental benefit options
• Support the enrollment process from start to finish with professionalism

Qualifications

• Customer service background helpful but not required
• Strong communicators with solid interpersonal skills
• Reliable internet connection and Windows-based laptop or PC with webcam
• Self-motivated, organized, and able to work independently
• A service-minded, mission-driven attitude
• Capable of obtaining required licensing, if applicable to the position
• Confident in virtual meetings and familiar with digital tools
• Must be authorized to work in the U.S.

What We Offer

• Inbound leads only — no cold calling
• Equity opportunity (3%) for those who qualify
• Weekly pay tied to performance
• Supportive, people-first team culture
• Monthly and quarterly bonuses
• Opportunities for renewal-based income growth
• Fully remote, flexible schedule
• Full training and licensing support
• A real path into leadership

About AO Globe Life

For more than seven decades, AO Globe Life has supported union members, credit union clients, and veterans across the country with supplemental benefits that protect working families. As a remote-first organization, we focus on integrity, flexibility, and helping our team members build lasting careers.

Start your next chapter with a team that puts people first—

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.