Hospital PBX & Emergency Communications Operator

Centra Health; Farmville (VA); On-site; USD 22,000 - 31,000; Full time

Job summary

Centra Health is seeking a PBX Operator to manage telephone calls for Centra hospitals and medical offices from a central switchboard. The role provides information to the public, physicians, patients, and staff and ensures rapid response to alarms.

Responsibilities include operating switchboards and paging systems, routing calls, handling messages, and maintaining confidentiality and security protocols.

Qualifications

• High School Diploma, GED, or Equivalent.

Responsibilities

• Operates communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
• Answers incoming calls, greeting callers, providing information, transferring calls, or taking messages as necessary.
• Routes emergency calls appropriately.
• Uses paging or interoffice communication equipment to announce emergency codes.
• Relays or routes written or verbal messages.
• Places telephone calls or arrange conference calls as instructed.
• Sorts and distributes mail and places postage on outgoing mail.
• Monitors fire alarm to ensure that secure conditions are maintained.
• Contacts security, housekeeping, and maintenance staff members when necessary, using radio/telephones.
• Keeps records of calls placed for paging, on call, and emergency codes.
• Demonstrates an awareness of appropriate confidentiality rules and regulations and acts accordingly.

Education

High School Diploma, GED, or Equivalent

Job description

Centra Health is seeking a PBX Operator to manage telephone calls for Centra hospitals and medical offices from a central switchboard. The role provides information to the public, physicians, patients, and staff and ensures rapid response to alarms.

Responsibilities include operating switchboards and paging systems, routing calls, handling messages, and maintaining confidentiality and security protocols.