Telephone Operator | Central Florida Communications | Night | Full-Time

UF Health; Florida; On-site; USD 19,000 - 25,000; Full time

Job summary

UF Health is seeking a Telephone Operator to manage the hospital switchboard, monitor Code calls, alarms, and CCTV, and support the Patient Registration Department with clerical tasks. The role requires discretion to protect HIPAA information and solid English communication skills.

The operator will handle high-volume calls, relay critical code alerts, and contribute to a secure, efficient front-d desk environment across the facility.

Qualifications

• Experience answering multi-phone lines or a switchboard.
• Ability to work under stress and handle multiple situations simultaneously.
• Experience in a hospital environment and flexible hours.
• Experience dealing with the public and providing customer service.
• Discretion with confidential information to comply with HIPAA; reading, writing, speaking, and understanding English.

Responsibilities

• Monitor all incoming calls on the hospital switchboard.
• Answer and announce all Code calls.
• Monitor alarms and CCTV as required.
• Assist the Patient Registration Department with clerical duties as needed.

Skills

Switchboard experience

Work under stress

Hospital environment

Customer service

English proficiency

Education

High School Diploma/GED

Job description

Overview

The Telephone Operator has a large range of duties. These responsibilities include monitoring all incoming calls that come in to the hospital through the switchboard, answering and announcing all Code calls, monitoring alarms and monitoring the CCTV for the hospital and others as required. The PBX Operator assists the Patient Registration Department with clerical duties as needed. All PBX Operators are to abide by the policies and procedures established by the department and hospital at all times.

Qualifications

Education:

• High School Diploma/GED

Training/Experience Required

• Answering multi phone line or switchboard experience preferred
• Working under stress, dealing with different situation simultaneously
• Working in a hospital environment and flexible hours
• Experience in dealing with the public and customer service
• Discretion is necessary in the handling of confidential information to remain in compliance with all HIPAA requirements Must be able to read, write, speak and understand English