Telecoms Network Operations Center (NOC) Analyst

Placements24; Queenstown (MD); Hybrid; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Fully remote role

Professional growth opportunities

Zusammenfassung

Placements24 client, a critical infrastructure provider in telecommunications, is seeking a vigilant Telecoms NOC Analyst to join remotely. You will monitor, diagnose, and resolve network issues to ensure high availability and performance in a 24/7 environment.

The role requires strong understanding of network monitoring tools, excellent troubleshooting, and clear communication with internal teams and external stakeholders.

Qualifikationen

• High school diploma or equivalent; a degree in a technical field is a plus.
• Proven experience in a Network Operations Center (NOC) or IT support role.
• Strong networking concepts: TCP/IP, SNMP, BGP.
• Hands-on experience with network monitoring tools.
• Ability to work remotely in a 24/7 shift environment.

Aufgaben

• Monitor network performance and uptime using monitoring tools.
• Identify, analyze, and respond to alerts promptly.
• Troubleshoot and resolve network incidents per defined procedures.
• Escalate unresolved issues to higher-level support or engineering teams.
• Document network events, troubleshooting steps, and resolutions in tickets.
• Perform routine health checks and proactive maintenance.
• Communicate network status to internal and external stakeholders.
• Contribute to NOC procedures and documentation.
• Participate in shift rotations to ensure continuous coverage.

Kenntnisse

NOC experience

Monitoring tools

Networking basics

Problem solving

Remote collaboration

Communication skills

Ausbildung

High school diploma

Technical degree preferred

Tools

SolarWinds

Nagios

Zabbix

Jobbeschreibung

About the Role

Our client, a critical infrastructure provider in the telecommunications sector, is looking for a vigilant and skilled Telecoms Network Operations Center (NOC) Analyst to join their team remotely. This position is integral to the continuous monitoring, management, and support of our client's network infrastructure, ensuring high availability and performance. You will be responsible for detecting, diagnosing, and resolving network issues, escalating critical incidents, and maintaining detailed logs of all activities. The ideal candidate will possess a strong understanding of network monitoring tools, excellent troubleshooting skills, and the ability to perform effectively under pressure in a 24/7 operational environment. This role offers the chance to work with advanced network technologies from anywhere.

Key Responsibilities

• Monitor network performance and availability using various monitoring tools (e.g., SolarWinds, Nagios, Zabbix).
• Identify, analyze, and respond to network alerts and alarms in a timely manner.
• Troubleshoot and resolve network incidents according to defined procedures.
• Escalate unresolved issues to higher-level support teams or engineering staff.
• Document all network events, troubleshooting steps, and resolutions accurately in ticketing systems.
• Perform routine network health checks and proactive maintenance tasks.
• Communicate effectively with internal teams and external stakeholders regarding network status and outages.
• Contribute to the development and refinement of NOC procedures and documentation.
• Participate in shift rotations as required to ensure continuous network coverage.

Requirements

• High school diploma or equivalent; a degree in a relevant technical field is a plus.
• Proven experience working in a Network Operations Center (NOC) or similar IT support role.
• Strong understanding of networking concepts, protocols (TCP/IP, SNMP, BGP), and architectures.
• Hands-on experience with network monitoring and management tools.
• Excellent analytical and problem-solving skills.
• Ability to work independently and collaboratively in a remote team environment.
• Strong communication and interpersonal skills, with the ability to clearly articulate technical issues.
• Experience with ITIL best practices is advantageous.
• Availability to work shifts, including nights and weekends, as needed.

Benefits

• Our client offers a competitive salary and a comprehensive benefits package, including health insurance and retirement contributions.
• This fully remote role provides significant flexibility and eliminates commuting time.
• Opportunities for professional growth and advancement within the network operations field are available.
• You will work with a supportive and experienced team, gaining exposure to a wide range of network technologies.
• This is an ideal opportunity for a motivated individual seeking a challenging and rewarding remote career in the telecommunications sector, with specific focus potentially influencing operations around the Queenstown, Eastern Cape area.