Remote Network Operations Center (NOC) Engineer

Placements24; Queenstown (MD); Hybrid; USD 60,000 - 100,000; Full time

Benefits offered by this job

Fully remote work

Health insurance

Continuous learning opportunities

Exposure to diverse networking tech

Collaborative remote team

Job summary

Placements24 is seeking a remote Network Operations Center (NOC) Engineer to monitor, troubleshoot, and maintain the reliability of enterprise network services in a fully remote role. You will respond to alerts, perform root-cause analysis, and collaborate with multiple teams to resolve incidents quickly.

The ideal candidate has 1–3 years in a NOC or network monitoring role, solid TCP/IP knowledge, and experience with SolarWinds/Zabbix/Nagios.

Qualifications

• Bachelor's degree in CS, IT or related field or equivalent experience.
• 1–3 years in a NOC or network monitoring role.
• Strong understanding of TCP/IP, DNS, DHCP, and routing protocols (BGP/OSPF).
• Experience with network monitoring tools like SolarWinds, Zabbix, Nagios.
• Ability to troubleshoot connectivity issues and work remotely.
• Excellent written and verbal communication; strong analytical skills.
• Comfort with rotating night/weekend shifts; relevant certs are a plus.

Responsibilities

• Monitor network performance and availability using NOC tools and dashboards.
• Identify, diagnose, and resolve network incidents and outages promptly.
• Respond to system alerts and escalations from monitoring systems.
• Perform root cause analysis for recurring issues.
• Collaborate with Level 2/3 support and field operations as needed.
• Document events, steps taken, and resolutions clearly.
• Maintain and update network documentation and procedures.
• Participate in shift rotations for 24/7 coverage.
• Contribute to improvements in monitoring tools and processes.
• Ensure SLAs for incident response and resolution are met.

Skills

Network monitoring

Troubleshooting

Analytical thinking

Communication

Education

Bachelor's degree in CS/IT or equivalent

Tools

SolarWinds

Zabbix

Nagios

Job description

About the Role

Our client, a leading provider of critical telecommunications infrastructure, is seeking a vigilant and skilled Remote Network Operations Center (NOC) Engineer. This fully remote position is crucial for the 24/7 monitoring, management, and troubleshooting of our extensive network services. You will be responsible for ensuring the stability, performance, and availability of our network, responding promptly to alerts, and resolving incidents to minimize downtime. The ideal candidate is highly analytical, detail-oriented, and thrives in a fast-paced, remote operational environment. If you possess strong technical skills in network monitoring and troubleshooting and are looking for a dynamic role where you can make a tangible impact on network reliability from anywhere, this opportunity is for you. We value proactive engagement and swift resolution.

Key Responsibilities

• Monitor network performance and availability using sophisticated NOC tools and dashboards.
• Identify, diagnose, and resolve network incidents and outages in a timely manner.
• Respond to system alerts and escalations from various monitoring systems.
• Perform root cause analysis for recurring network issues.
• Collaborate with other engineering teams (e.g., Level 2/3 support, field operations) to resolve complex problems.
• Document network events, troubleshooting steps, and resolutions accurately.
• Maintain and update network documentation and procedures.
• Participate in shift rotations to ensure continuous network monitoring coverage.
• Contribute to the improvement of monitoring tools and operational processes.
• Ensure adherence to service level agreements (SLAs) for incident response and resolution.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• 1-3 years of experience in a Network Operations Center (NOC) or network monitoring role.
• Solid understanding of networking concepts, TCP/IP, DNS, DHCP, and routing protocols (e.g., BGP, OSPF).
• Familiarity with network monitoring tools (e.g., SolarWinds, Zabbix, Nagios).
• Experience troubleshooting network connectivity issues.
• Ability to work independently and effectively manage time in a remote setup.
• Strong analytical and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Willingness to work rotating shifts, including nights and weekends.
• Relevant certifications like CompTIA Network+ or CCNA are a plus.

Benefits

• Annual salary of ZAR, dependent on experience.
• Fully remote work arrangement for enhanced flexibility.
• Comprehensive health insurance coverage.
• Opportunities for continuous learning and career advancement within network operations.
• Exposure to a wide range of networking technologies and infrastructure.
• A supportive and collaborative remote team environment.