TELECOMMUNICATIONS SUPERVISOR

Illinois State Police; Springfield (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Telecommunications Supervisor to lead a 24/7 state police telecommunications center. In this pivotal role, you will oversee operations, ensure compliance with critical systems, and provide training to new telecommunicators. Your expertise will be essential in coordinating with law enforcement agencies and maintaining high standards of service. This position offers a robust benefits package, including flexible work schedules, health insurance, and generous paid leave. If you are passionate about public safety and telecommunications, this opportunity is perfect for you.

Benefits

Flexible work schedules

Health insurance

Life insurance

Vision insurance

Dental insurance

Paid maternity/paternity leave

Pension Plan

Deferred Compensation

Paid sick days

Paid vacation days

Qualifications

• Requires a Bachelor's degree or equivalent experience in telecommunications.
• Four years of progressively responsible experience in law enforcement telecommunications.

Responsibilities

• Supervise a 24/7 telecommunications center and ensure compliance with operational standards.
• Provide training and guidance to staff, and conduct performance evaluations.

Skills

Telecommunications Management

Law Enforcement Telecommunications Systems

Training and Development

Performance Evaluation

Education

Bachelor's Degree in Communications or Related Field

Telecommunicator Call Taker/Specialist Experience

Tools

LEADS System

Computer Aided Dispatch (CAD)

Job description

Job Requisition ID: 46583

Position Title: Telecommunications Supervisor, 911 Telecommunication Services Bureau, Division of Statewide 9-1-1.
Closing Date: 05/07/2025
Agency: Illinois State Police
Class Title: TELECOMMUNICATIONS SUPERVISOR - 45305
Salary: Anticipated starting salary $6339 a month; Full Range $6339 - $9178 a month
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 1

Position Overview

As the Telecommunications Supervisor in the 911 Telecommunication Services Section for the Division of Statewide 9-1-1, provides computer-assisted radio dispatching services for law enforcement personnel. Maintains personnel and operational files, and prepares associated records and reports. Acts as a liaison between Information Services, command personnel, and local non-LEADS terminal criminal justice agencies. Serves as the coordinator for the Learning Management System (LMS). Continuously reviews employee performance and prepares periodic performance evaluations. Assigns and reviews work, and provides guidance and training to assigned staff. Performs other duties as required or assigned.

Essential Functions

• The Communications Center Supervisor plans, supervises, and coordinates a 24/7 state police telecommunications center.
• Monitors subordinates for compliance with Law Enforcement Agencies Data System (LEADS), Computer Aided Dispatch (CAD), and other related systems.
• Administers the Telecommunicator Trainee Program at the communications center level, providing on-the-job training of new employees.
• Serves as working supervisor.
• Testifies in court concerning operational policy, the accuracy and content of communications documents, and other issues interrelated with the apprehension of suspects by law enforcement officers.
• Identifies system and equipment operational deficiencies; recommends potential solutions.
• Serves as 9-1-1 and communications consultant on operational matters to the Illinois State Police command personnel and local criminal justice agencies.
• Performs other duties as required or assigned.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to the completion of four (4) years of college, with major coursework in communications, administration, psychology, or related coursework; Telecommunicator Call Taker/Specialist experience accepted year-for-year for required college.
• Requires four (4) years progressively responsible experience in a Law Enforcement telecommunications information system such as LEADS/CAD.

Conditions of Employment

• Requires the ability to pass an Illinois State Police background check and drug screening.
• Requires the ability to obtain LEADS operator certification within the probationary period.
• Requires ability to respond to emergency call-out after normal work hours.
• Requires ability to work overtime.

Benefits Package

The Illinois State Police offers a robust benefit package including:

• Flexible work schedules in many program areas
• Health, life, vision, and dental insurance.
• 12 weeks paid maternity/paternity leave.
• Pension Plan
• Deferred Compensation, and other pre-tax benefit programs.
• Employees earn twelve (12) paid sick days annually.
• Ten to twenty-five (10-25) paid vacation days based on years of service.
• Employees earn three (3) paid personal days pro-rated based on start date.
• Thirteen-Fourteen (13-14) paid state holidays annually.

APPLICATION INSTRUCTIONS

• Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
• If you are not already signed in, you will be prompted to do so.
• Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.