Account Supervisor

Publicis Groupe; Philadelphia (Philadelphia County); Remote; USD 59,000 - 83,000; Full time

Job summary

A leading company in healthcare advocacy is seeking an Account Supervisor to manage advocacy accounts for major pharmaceutical brands. The role involves tactical execution, client relationship management, and strategic input. Ideal candidates will have significant experience in account services and strong business acumen. Join a team dedicated to improving patient outcomes through innovative solutions.

Benefits

Medical coverage

Dental coverage

Vision coverage

Disability insurance

401K

Parental leave

Tuition reimbursement

Flexible time off

Qualifications

• 4-6+ years of relevant experience in account services.
• 1 year of staff management experience preferred.
• 3 years of experience as a Sr. Account Manager.

Responsibilities

• Manage and oversee projects from initiation to completion.
• Understand client needs and maintain relationships.
• Contribute to account strategy development.

Skills

Business Skills

Operating/Org Skills

Influence and diplomacy

Education

Bachelor’s Degree

Job description

Company Description

Discovery is a Publicis Health company that is focused on identifying and implementing key collaborative advocacy strategies for bio-pharmaceutical companies. We believe in helping the industry live its visions of improving the lives of the patients and communities they serve in ways that go beyond product development and delivery. Entire communities can benefit from initiatives that raise awareness, expand access, address disparities, and support improved standards of care. The Discovery advocacy team has been at the forefront of development in the healthcare advocacy field for more than 20 years, working with clients to develop internal advocacy structure as well as collaborative initiatives in education, awareness, access, policy, and other key areas. We think beyond traditional parameters and develop innovative solutions to stay ahead of the evolving political, regulatory, legislative, medical, and economic environments.

Join Discovery and be part of a team that turns challenges into opportunities for growth and positive impact. Our people work from anywhere in the United States but can access office space at any of our three main offices (Chicago, Philadelphia, and New York City) anytime. Let’s innovate and build a healthier future together.

Learn more about us at https://www.discoveryadvocacy.com

Job Description

Discovery is looking for an outstanding Account Supervisor who assists in the development and management of advocacy accounts, strategy, and tactics for major pharmaceutical companies and brands. Our ideal candidate will have experience planning and managing projects with the internal agency team as well as the client team. They will have thoroughly mastered the daily tactical elements of the account, actively participated in longer-term strategic planning, and can help shape efficiencies across agency departments.

Responsibilities

Tactical Execution

• Comprehensive understanding of project execution from initiation through completion
• Manage and oversee projects/initiatives, including tactical development and execution (including internal and client review)
• Guides internal team (creative team and junior staff) and the client, ensuring that jobs are done efficiently and are consistent with client expectations and strategy.
• Oversee overarching project/initiative timelines to ensure that all process runs smoothly and all deliverables are sent to the client in a timely fashion
• Manage thorough documentation from junior staff including client communications, status reports, contact reports, etc.
• Contribute thoughtfully to the tactical planning and creative process
• Develop strong and positive working relationships with project management, creative, finance, and other departments

Client Relationship

• Understand client needs and dynamics
• Be able to own client relationships; communicate directly and frequently with clients autonomously. Build rapport and credibility with client peer based on trust and expert counsel. Effectively manage difficult conversations.
• Organize/manage and have experience in leading client presentations.

Strategy

• Responsible for day-to-day business leadership, including strategic input
• Contribute to overarching account strategy development and implementation
• Understand client positioning and strategy thoroughly; have solid competitive knowledge
• Keep the team informed of changes in client/competitive climate. Communicate clearly and frequently

Qualifications

• Experienced account services professional
• 4-6+ years of relevant experience in the account services field within the healthcare agency, management consulting discipline, or a similar industry required
• A minimum of one (1) year of prior staff management, development, and mentoring experience preferred
• A minimum of three (3) years of experience as a Sr. Account Manager
• Bachelor’s Degree Required
• Business Skills - decision quality, business acumen, dealing with ambiguity
• Operating/Org Skills- planning & results-driven, can help drive agency process and deliverables
• Influence and diplomacy in written and verbal communications. Effective but concise communications
• A demonstrated track record of expanding business with existing customers (upselling); and experience supporting new business pitches preferred
• Willingness to travel (10 – 15%)

Additional Information

Publicis Health is the world’s premier health-oriented agency network. A division of Publicis Groupe, Publicis Health manages top-tier agencies specializing in promoting innovative solutions in advertising, digital, branding, message delivery, market access, and medical communications. Publicis Health’s mission is to be the indispensable force for health and wellness business transformation through the alchemy of creativity and technology—for good.

Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

Compensation Range: $59,850 - $82,740 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 4/15/2025.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [e-mail]. All your information will be kept confidential according to EEO guidelines.

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