Supervisor, EMR Remote Operations - Global Operations

Lensa; Springfield (IL); Remote; USD 65,000 - 85,000; Full time

Job summary

A leading company in health data exchange seeks a Global Operations Supervisor to manage global operations, training, and client service. This role requires travel and focuses on ensuring compliance and workflow efficiency within the global team.

Qualifications

• At least 2 years of health information-related experience; 3+ years preferred.
• Experience in leading projects and processes.

Responsibilities

• Serve as a knowledge expert for global partners.
• Lead training of global associates.
• Manage multiple projects effectively.

Skills

Communication

Problem-solving

Organizational Skills

Multitasking

Education

High School Diploma or GED

Job description

Supervisor, EMR Remote Operations - Global Operations

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Datavant, is seeking professionals. Apply via Lensa today!

Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care.

By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.

The Global Operations Supervisor is responsible for client/customer service and serves as a knowledge expert for the global HIS staff. The role focuses on global operations management, training, as well as ensuring processes are completed in compliance with established guidelines. This role may also assist leadership with planning, developing, and implementing departmental projects. The role provides support to the Global Health Information Operations Manager. The Global Operations Supervisor will be responsible for maintaining workflow and productivity of the global HIS team as well as handling escalations.

This position requires travel to India for two weeks at least once per quarter.

Responsibilities

• Serve as a knowledge expert for global partners.
• Lead training of global associates.
• Generate reports for global partners, management, and clients as directed.
• Oversee Quality Assurance for global partners.
• Lead recruiting, hiring, and onboarding of lead, QA, and training staff.
• Develop and manage overall workflow for various clients.
• Update Standard Operating Procedures with global partners as needed.
• Inform senior leadership of issues, opportunities, or challenges.
• Manage multiple projects effectively.
• Report work status, site difficulties, and fluctuating volumes to the manager.
• Build relationships with cross-functional teams.
• Develop Corrective Action Plans and staff development strategies.
• Participate in project teams and committees to advance operational strategies and initiatives.
• Maintain confidentiality and security with all privileged information.
• Maintain working knowledge of company and facility software.
• Adhere to the company's and clients' Code of Conduct and policies.
• Ensure safeguarding of patient records and compliance with HIPAA standards.
• Handle various tasks as directed by the Health Information Operations Manager.

Qualifications

• High School Diploma or GED.
• Must be 18 years of age or older.
• Willing to travel to meet with global partners.
• At least 2 years of health information-related experience; 3+ years preferred.
• Experience in leading projects and processes.
• Proficient with phones and general office equipment.
• Excellent verbal and written communication skills in English.
• Detail-oriented with a focus on accurate and compliant medical records information.
• Previous experience in production/metric-based work preferred.
• Ability to work independently responding to changing priorities.
• Strong organizational and multitasking skills.
• Ability to respond quickly in a fast-paced environment.
• Effective presentation skills.
• Problem-solving and forward-thinking abilities.
• Comfortable with process improvement and providing feedback.
• Effective delegation skills.

We are committed to diversity and equal opportunity. All qualified applicants will receive consideration without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other protected status.