Supervisor, EMR Remote Operations - Global Operations

Lensa; Hartford (CT); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company is seeking a Global Operations Supervisor to oversee client service and global operations management. This role involves training staff, managing workflows, and ensuring compliance with established guidelines while providing support to senior management. The position requires international travel to India quarterly.

Qualifications

• At least 2 years of Health Information experience, 3+ preferred.
• Experience in leading projects and processes.

Responsibilities

• Lead training of global associates.
• Manage multiple projects effectively.
• Ensure compliance with HIPAA standards.

Skills

Communication

Problem-solving

Organizational skills

Multitasking

Detail-oriented

Education

High School Diploma or GED

Job description

Supervisor, EMR Remote Operations - Global Operations

Be among the first 25 applicants 20 hours ago

Lensa is the leading career site for job seekers at every stage of their career. Our client, Datavant, is seeking professionals. Apply via Lensa today!

Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care.

By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.

The Global Operations Supervisor is responsible for client/customer service and serves as a knowledge expert for the global HIS staff. The role focuses on global operations management, training, and ensuring processes are completed in compliance with established guidelines. This role may also assist leadership with planning, developing, and implementing departmental projects. The role provides support to the Global Health Information Operations Manager. The Global Operations Supervisor will be responsible for maintaining workflow and productivity of the global HIS team as well as handling escalations.

This position requires travel to India for two weeks at least once per quarter.

Responsibilities

• Knowledge expert for global partners
• Lead training of global associates
• Generate reports for global partners, management, and clients as directed
• Oversee Quality Assurance for global partners
• Lead recruiting, hiring, and onboarding of lead, QA, and training staff
• Develop and manage overall workflow for various clients
• Update Standard Operating Procedures with global partners as needed
• Inform senior leadership of issues, opportunities, or challenges
• Manage multiple projects effectively
• Report work status, site difficulties, and fluctuating volumes to the manager
• Build relationships with cross-functional teams
• Develop Corrective Action Plans and staff development initiatives
• Participate in project teams and committees to advance operational strategies
• Maintain confidentiality and security of privileged information
• Ensure compliance with HIPAA standards and safeguard patient records
• Handle various tasks as directed by the Health Information Operations Manager

Minimum Qualifications

• High School Diploma or GED
• Must be 18 years or older
• Willing to travel internationally
• At least 2 years of Health Information experience, 3+ preferred
• Experience in leading projects and processes
• Proficient with phones and office equipment
• Excellent verbal and written English communication skills
• Detail-oriented with a focus on accuracy and compliance
• Experience in metrics-based work preferred
• Ability to work independently and respond to changing priorities
• Strong organizational and multitasking skills
• Effective presentation skills
• Problem-solving mindset and forward thinking
• Ability to contribute ideas and process improvements
• Effective delegation skills